Stakeholder execution of low risk changes

[jboudi]

Our current process has all changes reviewed, managed, implemented by our team.  It would be desirable to enable the business stakeholder/data owner to implement low risk changes (e.g. simple configuration changes) using out of the box functionality.

Has anyone started/implemented this or similar functionality?

[JP - Kyndryl]

Hi jboudi,

In ServiceNow, you may use the "Standard change" template for such approved changes,  but your users will still need to have the itil role in order to be able to manage/update these changes.

[jboudi]

Hey JP,

I'm very new to ServiceNow and actually just finished the ServiceNow Fundamental Online course (so I have little knowledge, less experience, but a lot of drive/desire).  From the course, it seemed like it could be possible to delegate a subset of the itil role capabilities to specific groups/users. 

Thanks again for the response.

Regards,

Jason

[Chris Fulton · Accepted solution]

Jason,

The ITIL license has many roles included with it.  To your point, Change_Manager, is an example of one of those roles included in the ITIL license which provides a subset of capabilities.  But this still requires an ITIL license.