Developer Instance not waking from hibernation dev193885

lforbes
Giga Contributor

‎06-19-2025 01:19 PM

https://dev193885.service-now.com is not waking from hibernation.

 

I have tried 2 different browsers and 3 different computers and it just says The instance didn't wake up. Please Retry .

I have tried for 3 hours now.

Is there a trick to get it to wake or how can I fix it? I can release it but it says to post here first.

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lforbes
Giga Contributor

‎06-19-2025 01:22 PM

I have just released it and requested another. It looks like there has been a problem with the xandhu instances not waking from hibernation. I don't save anything I need to keep. 

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AndersBGS
Tera Patron

‎06-19-2025 01:25 PM

Hi @lforbes ,

 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

  1. Wait, it should come online again after some time
  2. Release your instance and request a fresh installation. Please notice, if doing so, you will lose all development that hasn't been backed up.

 

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Dr Atul - LNG
Tera Patron

‎06-19-2025 01:58 PM

Hi @lforbes 

I

've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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