Forced password change invalid old password error

[Edward_Lewis]

I have recently created a PDI yet when I try to access it the following error appears, I have changed passwords multiple times and they are all invalid. How can I fix this?

[ersureshbe]

Hi,

Are you giving the correct current password? New password and confirm password both are same? Are you following best practise to reset the password ie.,

For example -ServiceNow@123. If you check this it having caps, small letters, special characters, numbers.

Can you follow the same and reset the password.

Regards,

Suresh.

[Edward_Lewis]

Yep I've made sure to give the correct current password, even copying from keychain. I have also tried resetting the password through the ServiceNow website and the same error occurs. I am confident the details I enter are correct.

[ersureshbe]

Hi, Can you ask from admin to reset the password and try to reset your own password,

Regards,

Suresh.

[Raghu Ram Y · Accepted solution]

Hi

Even I had that issue, go to developer.servicenow.com and login with your credentials, on top there will be manage instance password...use that and reset it.