How do I get the login window to appear after session expiration?

[Derick]

Greetings, all.

I'm having difficulty getting the login window to appear after session expiration.  We utilized professional services for the deployment of our ServiceNow instances and the glide.ui.session_timeout property was adjusted to 1440 during deployment.  I want to reduce that number (exact value TBD), and I'm testing in two of our sub-prod instances: one with code used for the deployment and one with a fresh zBoot.  I've modified glide.ui.session_timeout to a value of 5 for the purpose of testing.  In neither case can I get the login window to appear.  I do know the timeout is working because after five minutes I'm redirected to the login screen upon any action.  However, I'm trying to get the login window to pop up so the user can see the session has expired.

The window appears without issue in my personal developer instance.

I've read some Community articles referencing a System UI > Messages record, but in no case (working or not working) is there a record that contains the text on the login window ("Your session has expired. Please login to pickup where you left off.")

I'm attaching a screenshot of the login window for visual reference.

If helpful, I'm currently running on Kingston Patch 6.

I hope what I'm asking makes sense, and thanks in advance for your time!

Derick

[David Ramirez]

Hi Derick,

Have you configured the "remember me" settings (see docs article here)?  Setting the default to false as well as hiding the option is should probably be part of your solution if not already done.

David

[Derick]

Hi, David.  Thanks for your response.

I took a look at the settings in both my personal dev instance and one of the corporate instances.  The settings were the same in both cases:

• Remove "Remember me" checkbox from login page is CHECKED
• Default value of 'Remember me' checkbox on login page is CHECKED.

For the purpose of verifying, I also unchecked both entries and tried a new session with Remember Me displayed but unchecked. Same results.  I've reverted both entries back to checked to get back to original state.

Regards,
Derick

[Russell Hart2]

Did you find where the modal widow code is ?

[Derick · Accepted solution]

Apologies for the delayed response.

I did not find the code, no.  I opened a ticket with HI and was told this was expected behavior since we have single sign-on enabled (for a subset of our users).  For the instance that went through a zBoot and still had the issue, there was apparently  something which was not actually reset as expected during the zBoot process which is why the issue was still occurring on that particular instance.