Instance DEV207371 wont wake up

[Royal Sirrine]

Need help as my developers instance will not wake up and I have attempted 4 times over the past 3 weeks.

[Dr Atul G- LNG]

Hi @Royal Sirrine 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Viraj Hudlikar]

Hello @Royal Sirrine 

If PDI is not waking up then better to release that instance claim new one or wait until its operational if you have good amount of patience. Also, FYI there is no official support from ServiceNow for PDI.

Tip: Always take backup of work done over instance as you never know when PDI may stop working.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[AndersBGS]

Hi @Royal Sirrine ,

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. Wait, it should come online after some time.
2. When you get tired of waiting, release your instance and request a fresh installation. Notice, all development that you haven't backed up will be lost for good.