Instance is unusable, general loading takes a long time.

[Allen Doering]

Instance load times are extremely high.  Reference fields load incredibly slow, etc.

Can someone assist please.

[Yousaf]

Hi,

Did you try cache.do?

Please refer to these.

Platform performance

5 Ways to Troubleshoot your Instance Performance

Very slow response time


Mark Correct or Helpful if it helps.

[Allen Doering]

Indeed I did.

This did not resolve the issue.  It feels like a resource issue.

Will need ServiceNow to investigate.

[Mark Roethof]

Hi there,

There's no resolution for this. Also note that there's no (official) support for Personal Developer Instances.

In the past you could post a question in the Instance Help community, and some ServiceNow team members might have a look. Unfortunately though, the Instance Help community is not being monitored anymore (already since multiple months). For a short while there was a Give Feedback button on the Developer Site, though that has been removed now also.

Unfortunately there are still a lot of references directing you to the Instance Help community. Though again, the Instance Help community is not monitored and there's no (official) support for Personal Developer Instances.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

---

LinkedIn
Community article, blog, video list

[ShubhamGarg]

Hi Allen,

Instance support is no longer provided by ServiceNow. We no longer have feedback button also.

Note: Best you can do now is to release the instance and request for new one if you don't have important data. You can get a new instance in less than 5 min.

Mark this as Correct/Helpful if applicable.

Regards,

Shubham