My Instance not waking up from hibernating

[Chanpreet Singh]

Hi,

I'm trying to wake my instance but it is still in a hibernating mode and I have been trying for the past 4 days and still in the hibernating mode. My instance id is dev148783. Also posting a screenshot of this.

[Sid_Takali]

HI @Chanpreet Singh 

Another common pattern is that people report having to wake up hibernating instances multiple times. If you wake it up and do not log in, it will go back to sleep in around 30 minutes. If you log in and then don’t actually keep the session around for very long (log out in less than 15 minutes) it might also go back to sleep in around 30 minutes. If you are continuing to use it actively through the day, you should have around 6 hours of inactivity before hibernation begins. That should be more than enough for anyone using it on a normal workday. If you come back to it in your evening, it might require waking up again but in most cases a single waking should last through the entire day unless you do it early and then don’t touch it all day.

It is also worth noting that developer instances are reclaimed based on developer activity, AKA script changes, configuration changes or anything that would show up in an update set. Hibernation is based on any activity in an interactive session. In other words, creating records or changing data does not reset your activity time for your 10 day timeout. It absolutely does reset your hibernation timer. Any activity through the web interface will keep the instance from hibernating.

Please mark reply as Helpful/Correct, if applicable.

Thanks,

Siddharam

[Chanpreet Singh]

Hi @Sid_Takali,

I have waited to wake my instance for 2 hrs continuously but still remain in hibernating mode. So should I release my instance and request for a fresh one? Or Should I wait for my instance issue getting resolved from Servicenow side?

Thanks

Chanpreet Singh 

[AndersBGS]

Hi @Chanpreet Singh ,

I would recommend you to wait if you have work on your instance that you need. If you don't need the work done in the instance, I would recommend you to release and request a fresh installation.

Still it will be unsure if it comes online or not, but again, above would be my personal recommendation.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[AndersBGS]

Hi @Chanpreet Singh ,

If my answer has helped with your question, please mark my answer as accepted solution.

Best regards

Anders