PDI is not waking up from hibernation (dev268129)

[Santosh53]

Hi My PDI is not waking up from hibernation mode even after logging in to developer forum. Please help to access my PDI(dev268129) as there is lot of data present in this instance which i've created and customized

[Dr Atul G- LNG]

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

There is no support available for PDI.

If you can wait, let's wait a bit longer.

You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Tanushree Maiti]

Hi @Santosh53 

1. Use an incognito/private window or try a different browser.

2.  Sometimes, instances undergo unscheduled backend maintenance or experience regional queue delays.

     Wait for 24-48 hours.

3.  If it remains stuck after 24-48 hours, then you need to release the PDI ( note: you will loose all your data at this point)  and request a new one

There is no Support available for PDI.

[Srikanth_9]

Hi @Santosh53,

Don't worry, Instances went offline quite common. Wait for a day.

If you are facing issue still after ~24 hours, you can request a new instance by releasing the current one. Since, we don't have support for PDI issues.

Note: If you request a new instance, you will loose the data.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.

[GlideFather]

ahoy @Santosh53,

everything is explained in this post I wrote the other day: [GF#5] PDI in Offline state: Resolving Error 502 Bad Gateway (snow_adc)

Let me know if that helped