Unable to wake PDI https://dev48682.service-now.com/

[charlesgibisser]

I've been unable to wake this PDI for the past 2 weeks.

https://dev48682.service-now.com/

[Dr Atul G- LNG]

Hi @charlesgibisser 

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline. 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future. 

[AndersBGS]

Hi @charlesgibisser 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. Wait, it should come online after some time.
2. When you get tired of waiting, release your instance and request a fresh installation. Please notice, that everything that is not back up will be lost. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[charlesgibisser]

As I said, I've been checking every day for the past 2 weeks with no luck, so I went to release the instance this morning and saw the following message below.  So, I was really just following ServiceNow's instructions and why I created the post.  If they really aren't providing this support, they should update their procedure.