Workspace and Many Other Functionalities Not Working After Installing Customer Service Management Plugin

[Haustin Kimbrou]

After my boss installed Customer Service Management plugin, none of our developers can access workspace or really anything productive. We were all given the snc_internal role, but when we are attempting to create an app it gives the error that we are external users and cannot do the action. We cannot create workspaces. We cannot use the OOB agent workspace.

I've looked at roles, ACL, repaired plugins, and looked at videos and forums... I cannot seem to find an answer. I've attached a few screenshots of my environment. Notably, when attempting to open the OOB workspace it says I don't have the right permissions and the user is undefined (you can kind of see that in the top right where it says "UU").

My team and I are still quite new to ServiceNow and don't know a whole lot so any help would be appreciated.

[Haustin Kimbrou]

Currently cannot submit an hi.service-now.com ticket because my serviceID email is being flagged as not allowed even though it is my company email. Can you submit a ticket or put me in contact with someone who can join our site and look it over?

-Haustin

[Filipe Cruz]

Hello Haustin,

I can only create a case for my company!

You can call ServiceNow support and raise a case by phone.
Here is the phone number: (United Kingdom phone number)

+44 20 3014 44 55

Identify yourself, your company, your email and try to unlock your account and have someone looking into that issue.

Hope this helps!

Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Best Regards,

Filipe Cruz