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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is Document Intelligence?
Document Intelligence is an intuitive and flexible application for dynamic businesses with highly variable document processing needs that change over time. Define what information you want to extract from your documents and teach AI models to extract that information through the interface. Over time, the application improves with your data, making it faster in extracting data from your documents and eventually enabling full automation if desired.
Entry point to the official product information pages
Entry point to the official product documentation
The domain overview provides general information on an industry, technology or process. The objective is to provide implementation resources with some high-level insight and understanding BEFORE they start their first project on Document Intelligence.
Provides detailed guidance on the way that ServiceNow intends the process to-be for Document Intelligence
Trainings & Courses
Document Intelligence Overview
Learn the essentials of Document Intelligence.
Document Intelligence Fundamentals
By the end of this course, students will be able to:
- Describe the role of Document Intelligence in Automation Engine
- Configure Document Intelligence
- Manage Document Intelligence Processing
- Understand how Document Intelligence can integrate with other ServiceNow applications
- Manage Document Intelligence properties
Articles & Blog Posts
2022-05-17, by Loic
Introducing Document Intelligence - Accelerate document processing with AI
When business information lives in a document, it can be very hard to recover the value of that data and incorporate it into digital workflows. Some processes still require documents because there are no digital alternatives like identity documents. Others still use scans of paper documents like receipts, invoices, or cheques. There are also all the legacy reasons when a document is the output of another process, such as laboratory analysis or insurance underwriting. To realize value, documents need to be digitized, leading to manual data extraction and introducing human error.
2022-05-19, by Loic
Introduction to Document Intelligence Data Extraction
This guide provides a more detailed overview of Document Intelligence for Data Extraction. By the end of this guide, you’ll:
- understand what a Document Intelligence Use Case is,
- understand what Document Tasks are,
- have captured values using the Document Intelligence workspace,
- be able to locate the values,
- and understand the different extraction modes.
2022-08-24, by Loic
Extracting Tables in Document Intelligence v2
This new feature allows extracting values from tables in documents.
2022-08-26, by Loic
Using Document Intelligence v2 with Flow Designer
The new Integration setup feature makes it easier to set up automation around Document Intelligence. The key benefits are: easier to embed Document Intelligence in Flow Designer to automate the end-to-end process, reduce time-to-value with a low-code setup, flows are created from the Task definition with pre-populated templates.
2022-08-30, by Loic
Straight-through processing in Document Intelligence v2
Straight-through processing is a new feature that takes document automation to the next level: values can be extracted with less involvement from agents. The cycle from document upload to value extraction is reduced to a few minutes.
Videos & Podcasts
2022-07-19, by ServiceNow - Now Community
Get started with Document Intelligence
Learn how to get started with Document Intelligence with Loic Sanchez and Jean-Michel Beaudoin. Existing methods for document processing are expensive, rigid and error-prone. Document Intelligence (DocIntel) accelerates document processing for structured and semi-structured documents, in any industry. It is an intuitive and flexible solution for dynamic businesses with highly variable document processing needs that change over time.
2022-09-23, by ServiceNow - Now Community
What's New In Document Intelligence in Tokyo
In this AI Academy session, discover the latest enhancements in Document Intelligence in the Tokyo release. Our AI experts, Loic Sanchez and Joe Wilmoth, show how to take automation to the next level with auto-pilot document processing and easier data validation with real-time recommendation support with table extraction.
2022-10-14, by ServiceNow Dev Program
Live Coding Happy Hour | Document Intelligence
We've taught ServiceNow how to read... OK, with a little help from machine learning, you too can grab information from PDFs and images and turn it into useful information.
2023-03-24, by ServiceNow Dev Program
Live Coding Happy Hour | Document Intelligence
In this session we will go into the nuts and bolts of Document Intelligence.
2023-03-24 by ServiceNow Community
Tips, Migration and Troubleshooting for Document Intelligence
In this technical session, we dive deeper into:
- What is an ML Solution and how it helps troubleshoot
- Troubleshooting values not written in a table
- Troubleshooting processing issues
- Migrating a model between instances
2023-04-06 by ServiceNow Community
What’s new in Utah for Document Intelligence?
Admin Home, Table and Checkbox extraction: a lot of exciting updates are coming for Document Intelligence in Utah!
2023-10-04 by ServiceNow Community
What’s new in Vancouver for Document Intelligence
In Vancouver, the new version of Document Intelligence (v3) and Document Intelligence Admin (v2) are full of new features to make it easier and faster to extract data from documents. With the new Classifier capability, automatically use AI to categorize documents. Watch the video to learn more and get started!
2023-12-14 by ServiceNow Community
Get started with Document Intelligence
Learn how to get started with Document Intelligence with Loic Sanchez.
2024-02-01 by ServiceNow Community
Using Document Intelligence Classifier in Flow
In this live-building session targeted for intermediate-level administrators, we cover the end-to-end process of classifying (or categorizing) an incoming document and routing it to the right Use Case for extraction with Document Intelligence.
2024-03-21 by ServiceNow Community
What's new in Washington DC for Document Intelligence
In this session, we’ll explore the new capabilities of Document Intelligence in Washington DC such as Draw Tool, for agents to extract tables faster. We’ll review the new page range filter capability and how to manage blank pages in Document Classifier.
Troubleshooting
Known Error Portal
Pre-configured filter for the respective topic. Remove the query string or modify the filters on the left side if you want to narrow down the search results in a different way.
Selected Articles
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