AI / Agentic AI capabilities in On-Prem ServiceNow

Claudia Dahl
Tera Contributor

yesterday

Could you please specify which AI and Agentic AI capabilities are supported in an on-premise ServiceNow deployment?
We are particularly interested in:

  • whether Generative AI features such as Now Assist can be operated on-prem,

  • whether Predictive Intelligence or ML frameworks are available locally or require cloud integration, and

  • what options exist to integrate custom AI models within an on-premise environment.

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Brian Bakker
ServiceNow Employee
ServiceNow Employee

yesterday - last edited yesterday

@Claudia Dahl 

Please review the following KB articles that should address your questions for on-prem. You do need to be logged into the Support portal to view them -

 

KB1647748: Self-Hosted LLM Deployment Guide for Generative AI

KB1523390: ML Triton Predictor Deployment Guide for Self-hosted Customers

KB2479974: "Bring your own large language model" for Custom Apps on Self-Hosted ServiceNow Platform

KB0782052: Machine Learning Engine installation and configuration for self-hosted customers

KB0870874: AI Search: Self-Hosted Installation and Configuration

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