Hi,We use knowledge bases as well as all closed tasks (or rather, Cases) as a search source for our technicians and agents, and we recently moved to AI Search when implementing the mobile app. I was wondering how I could achieve something like a part...
Hi,Having followed the steps outlined in this youtube video which covers the steps required to create a PI Classification Solution for automated assignment of assignment group and integrating this into the process using Flow Designer PI Actions. http...
In my situation one KB article will be related to multiple topics. This is needed to make the knowledge solution work with a well defined knowledge taxonomy. Is it possible to have all Topics related to a Knowledge Article show in the AI Search Face...
Hello,I have enabled AI Search on my sub-prod instance but when I try to search for an article in the Service Portal it only find irrelevant catalog items. I've indexed the knowledge tables twice (AI Search > AI Search Index > Indexed Sources > Know...
Hello experts, I working on automation for OAuth authorization and i need to open URL from server site. Next this URL will redirect to new one and return parameter in URL link. Is it possible? so steps should look like below:1. open url in background...
I would like to improve relevancy based on a users data. Specifically, if a user has a an attribute which matches a Topic related to an article can we boost those results The scenario is a user has a "skill level" defined in a field in sys_user. This...
Hi,We have Data Fetch script in Old Search source and it will run based on the query we are searching in Typeahead of Service Portal. Do have any solution in AI search for the above? We need to run script based on the query we are searching in Typeah...
I have an Integration with third party, which will fetch kb articles from ServiceNow based on a 'search term' sent in the request. Is it possible to use AI search methods to provide the third party with better result set using API script or a script ...
With Zing, articles appear in search results immediately after the article is published. We are not seeing that with AI Search. Is there supposed to be a delay? Is there someplace where we should be scheduling reindexing of the knowledge tables?
Hi all, Can anyone shed some light on how to add hit highlighting to AI Search results? Once we enabled AI Search, we lost all hit highlighting. I've followed the instructions on how to change it here, but it still doesn't appear. The border changes ...
I want to use AI Search to search for knowledge from several instances in the same company. For example, when someone creates a new case, they write a subject, KB appears below from several instances. I have a question; differ in the number of lice...
Hi, Where does the custom fields in the EVAM view config record comes from. I understand those fields are passed/required to the view template but I can figure out where they come from. example: https://{your instance}.service-now.com/nav_to.do?uri...
Hi I am looking to change the display of the summary text to only show the first 250 Characters of the article when using the AI search assist widget on a catalog item. See below. We would also like to include meta in the search index. We have ...
Hi, In our instance, I have requested AI search, followed the guided tour (not created any custom search definitions- all the default search applications and profiles seemed fine) and enabled the AI search for service portal as mentioned here. It is ...
We are enabling AI search on custom created portal and we have created facets for knowledge base, type and category. We are looking to create facets for tags on kb_knowledge table. Can someone please guide me on this. @Gerard Dwan
