AI / Agentic AI capabilities in On-Prem ServiceNow

[Claudia Dahl]

Could you please specify which AI and Agentic AI capabilities are supported in an on-premise ServiceNow deployment?
We are particularly interested in:

• whether Generative AI features such as Now Assist can be operated on-prem,

• whether Predictive Intelligence or ML frameworks are available locally or require cloud integration, and

• what options exist to integrate custom AI models within an on-premise environment.

[Brian Bakker]

@Claudia Dahl 

Please review the following KB articles that should address your questions for on-prem. You do need to be logged into the Support portal to view them -

KB1647748: Self-Hosted LLM Deployment Guide for Generative AI

KB1523390: ML Triton Predictor Deployment Guide for Self-hosted Customers

KB2479974: "Bring your own large language model" for Custom Apps on Self-Hosted ServiceNow Platform

KB0782052: Machine Learning Engine installation and configuration for self-hosted customers

KB0870874: AI Search: Self-Hosted Installation and Configuration

[Claudia Dahl]

Hi Brian,

thank you for your response.

Even when I logged in to ServiceNow Support, I cannot access theses KBs.

I think it is because I have no On-Prem ServiceNow Instance in ownership.

Is there any other way to get theses KBs?

[Brian Bakker]

Unfortunately, these KBs are only for on-prem accounts. I suggest you engage the on-prem account and ask them to login and email these KBs to you. That's the only way I can think of.

[Claudia Dahl]

hank you Brian, I will contact someone from an on-prem account