AI Search in Virtual Agent

[Sarvesh Katnesh]

I want to implement AI search in Virtual agent(VA). So based on that I have enabled AI search for Service portal and also for VA. As per the process, configured the Search application, search profile, created autocomplete suggestions and all required things for AI search, also mapped them to Service portal and VA.

As per these configurations, AI search is working fine in Service portal; giving search suggestions, filter conditions and all. But some of these functionalities are not working in VA.

I want search suggestion in VA, means if user is going to type something in VA chatbot it should give suggestions based on the configuration(recent searches, popular searches) same like it gives in Service portal search. But this is not working in VA.

Is there any way to have this autocomplete search suggestion in VA and also display filter conditions?

[Community Alums]

Hi @Sarvesh Katnesh ,

 Please follow the Doc : Change the content displayed in AI Search results for Virtual Agent 

and the article : https://www.servicenow.com/community/ai-intelligence-articles/configure-the-experiences-in-ai-search...

[Sarvesh Katnesh]

Hi @Community Alums,

Thanks for your reply, I have already configured these things which are mentioned in above links, but still I'm not getting autocomplete suggestions in VA.

[Community Alums]

Hey @Community Alums my team recently upgraded to Utah from San Diego and all of a sudden AI Search in Virtual Agent is no longer working and does not display anything when user enters a query in Virtual Agent chat. Service Portal works normal with AI Search. I have confirmed we changed nothing in the configuration of AI Search in Virtual Agent and based on the links above, the setup is correct.

[dmitriyz]

For Utah release you need to change this System Property (glide.cs.runtime.user_input_max_length) to a value over 75000. This fixed the same issue for us.