Hi team, i am exploring AI search, there i found one option while checking the Genius result module there i have seen one option in dropdown called NLU. i am curious how i can use this NLU in AI search, i am not using virtual agent right now, but i w...
1. What is the difference in Content Type "Learning Path and "On Demand" 2. Which do you need to select in order to complete a Learning Path and certification?
- How do I know if I need to select both or just one of them to start and complete a learning path? When you select path, there is a list of courses. If you select "On Demand" there are more courses. Do I need to select both for my certification, or ...
I'm exploring the AI Search capabilities to increase incident deflection. I've managed to train an NLU model based on our incident data and use that to drive users towards Genius Results when they search in Employee Center. As a next step, I also wan...
Is there a way of getting around this? We have items missing from Global Search because they are in that table.Lisa
Firstly, got to say that I am fairly impressed with AI Search and the performance. We are using it on one table with a few million rows and the speed in which it brings back results is impressive. I just have a query on fields settings. We have AI se...
Is there a way to configure the default navigation tab on the AI search results page?In testing AI search, we've noticed that secondary searches performed while viewing an item (catalog item, knowledge article, etc.) cause the search results to defau...
Hello I have configured AI search setting to search ticket on my custom table.When I search with some words, relevant ticket is successfully listed on the result but the result shows onlv ticket number.How can I change this behavior to show some fiel...
My classification solution is trying to predict assignment group. I'm creating a flow and the sample flow in docs.servicenow.com suggest using a confidence condition. If confidence is above 50% then use the predicted value. My question is how this c...
If we plan to skip Vancouver and go to Washington and do not have sub prod environments upgraded to Washington then it is not possible for us to evaluate Now Assist with AI without buying the product which we cannot use for a while!
Hi, if there are articles in the knowledge base that include images embedded in the body of the article and which present textual information, can the search carried out via Now Assist for Ai Search also search and extract the information contained i...
Using Document Intelligence am extracting values. I am saving those details in tables. My ask here is how i will get all the details in table. I need help on table creation for fields and field group.Same has this https://www.servicenow.com/community...
What Generative AI capabilities or general AI possibilities are OOB for Employee Service Center portals?
How to do Dynamic Translation should be implement in both Platform and portal?
