Does anyone know if there is a way to change the summary with AI Search results? The customer is looking to show the first 2500 characters of the article (like we do in Zing) instead of the phrase concerning the search term.
Hello everyone, does anyone know how to redirect to the kb_article_view of the suggested and recently viewed article in the search bar using AI search? When I click the suggested article in the search bar it redirects to the form where you can edit t...
I have a ServiceNow Custom Scoped application that implements Incident and Change Management functionalities by inheriting those tables as a new scoped application table. I have a requirement where the clients would like to see the solution of incide...
Hi, we have a business requirement to change the icon that displays in the genius result box in AI Search. We successfully changed the icon to differentiate between indexed sources but cannot see how to do it specifically for genius results. I've att...
Currently when i am attempting to add an indexed source for change or request i cannot see it in the drop down. I do see it from the task indexed source, is there something i missed why i cant just index the main table instead of going through task? ...
I have a use case where I'd like to get solutions for new incoming tickets (Through email) using AI. I'd like to train a model based on thousands of incident tickets we already have and then based on the knowledge the system should be able to give me...
We recently adopted AI Search. I am unclear on when| if we need to manually re-index table(s) in the following circumstances? It seems the data isn't being updated in the search results without it.1. Add new custom fields to an indexed table 2. Run a...
I created a classification definition in PDI release 'Washington DC' in order to set the value of a custom table field. However, after training it is showing "configuration or network error" state and following that it is showing "Training request h...
Hello everyone, I have created a similarity solution and tested it, and it is active. It involves simply showing similar incidents to the agent. I see that the results are optimal in the solution tests, but when I create a new incident, I do not see ...
Hi all, I want to configure Now Assist summary card in Configurable Workspace likewise shown below in the image as it is configured in Service Operation Workspace (SOW). How can I configure same AI Summary card in custom workspace?
Hello: I am trying to configure and train the Similarity model in my PDI to find similar projects (SPM). I've downloaded/updated the plug-ins and created the minimum number of project records. As you can see from image there are no progress bars. QUE...
Predict intelligent is prediction but not assigning ticket after being trained. I am not sure what to check and change
Hi everyone. I'm new to this world of Automation Engine and I'm trying to put on practice the Document Intelligence Tool. I followed the guide presented on this video Everything was configured as showed on the video, including a related table (with k...
Hello Team, I am new to Document Intelligence, and wanted to know if we can upload Microsoft Word Document (.docx) file in DocIntel.Also I have 2 types of files, one in tabular format and one in simple text. The accuracy in tabular format is correct ...
Hello, We are experiencing "AclLateBindingResponseFilter" error on our environment after we have enabled the AI SEARCH.But we are not able to troubleshoot what is this error mean.Does someone have any idea how i can resolve this?levelmessagesourceEr...