Hi all, I want to configure Now Assist summary card in Configurable Workspace likewise shown below in the image as it is configured in Service Operation Workspace (SOW). How can I configure same AI Summary card in custom workspace?
Hello: I am trying to configure and train the Similarity model in my PDI to find similar projects (SPM). I've downloaded/updated the plug-ins and created the minimum number of project records. As you can see from image there are no progress bars. QUE...
Predict intelligent is prediction but not assigning ticket after being trained. I am not sure what to check and change
Hi everyone. I'm new to this world of Automation Engine and I'm trying to put on practice the Document Intelligence Tool. I followed the guide presented on this video Everything was configured as showed on the video, including a related table (with k...
Hello Team, I am new to Document Intelligence, and wanted to know if we can upload Microsoft Word Document (.docx) file in DocIntel.Also I have 2 types of files, one in tabular format and one in simple text. The accuracy in tabular format is correct ...
Hello, We are experiencing "AclLateBindingResponseFilter" error on our environment after we have enabled the AI SEARCH.But we are not able to troubleshoot what is this error mean.Does someone have any idea how i can resolve this?levelmessagesourceEr...
Hello all, I am using the OOB Facet Results Search Filter with AI search.When two or more facets are selected no results are shown.Is there a configuration for letting me select multiple facets and view the filtered results? Also, as shown below, whe...
Hello,I am trying to set up and run a model in task intelligence. This model is erroring out. I have tried changing input/output fields but its the same error each time. Is there a place to see what the exact error is? How do you solve this error...
Hi, I requested an AI search two days back, and it's still not activated. Can Someone please help? Here is my instance: https://dev195999.service-now.com/ Thanks,Pavan.
I have created 3 models to predict category, configuration item, and Assignment group for incoming Self-Service incidents and are then leveraging flows to take action on incoming incidents. This is all working as intended and focus has now shifted to...
When doing a search on the employee portal, the suggested result has a different (default?) icon. We would like to make this a shopping cart to match the other search results. According to this (How to change the item icons in the search results on p...
I'm working on enabling predictive intelligence on some of our incoming incidents reported. However, there are instances where the category may be set already on incident submission. After incident creation/submission the classification solution then...
Hello! My understanding of synonyms is that they are bi-directional, so regardless of which term is searched, the results should be the same. Is that the correct understanding? I have added a synonym to an AI search dictionary:Term: pcardPayload: [...
It seems that we're not seeing what users are clicking on within AI Search. I've included a couple screenshots of examples. In both examples the first result was clicked. In this first example I searched and clicked on the first result which was a kn...
Hi all, We're working on a project now that would extend AI Search to index external systems to pull the content from several sources into SN. I've read the community articles available that talk about how to do it, but wanted to see if there was any...