AI Search in Service Portal
By Default, the AI Search on Service Portal only searches Name, Description, Short Description, and Meta.Is there any way to make it search the whole form to detect keywords and make them searchable?
Forum Posts
AI SEARCH vs V3 index vs V4 Index
I want to know the exact difference between v3 vs V4 index but if the system have already AI SEARCH enable. Will there be any difference with it.
Resolved! Predictive intelligence on client side not populating prediction results table?
Hi I tried to run Predictions on client side and was successfull following below articlehttps://www.servicenow.com/community/ai-intelligence-articles/in-predictive-intelligence-how-to-get-predicted-data-in-portal/ta-p/2534691But i observed its not po...
In which table is the phrase "recent searches" displayed in the search window of AI search stored?
Hi,In which table is the phrase "recent searches" displayed in the search window of AI search stored?Thanks.
I want to display the filter (KB category part) on the AI search screen in a tree format.
Hi,I want to display the filter (KB category part) on the AI search screen in a tree format. It's on the search page.What should I do?Thanks.
Now assist extra packaging
Hi everyone! How does the extra packaging works in HRSD now assit? Thanks!
What is the Update piwb.instance_eligible_auto_train Property scheduled job?
Hello experts,Do you have any idea of the scheduled job "Update piwb.instance_eligible_auto_train Property" since I cannot find any documentations regarding this one?Do you have any link for documentations on what is this job and does it do?All I kno...
can i use NLU model in Portal AI search
Hi team, i am exploring AI search, there i found one option while checking the Genius result module there i have seen one option in dropdown called NLU. i am curious how i can use this NLU in AI search, i am not using virtual agent right now, but i w...
ServiceNow Learning - Content Types
1. What is the difference in Content Type "Learning Path and "On Demand" 2. Which do you need to select in order to complete a Learning Path and certification?
Learning Path or On Demand Course
- How do I know if I need to select both or just one of them to start and complete a learning path? When you select path, there is a list of courses. If you select "On Demand" there are more courses. Do I need to select both for my certification, or ...
Is it possible to show Genius Results in AI Search Assist?
I'm exploring the AI Search capabilities to increase incident deflection. I've managed to train an NLU model based on our incident data and use that to drive users towards Genius Results when they search in Employee Center. As a next step, I also wan...
I cannot the "sn_client_sf_dist_cat_item" table to indexed sources
Is there a way of getting around this? We have items missing from Global Search because they are in that table.Lisa
AI Search Configuration - searching reference fields
Firstly, got to say that I am fairly impressed with AI Search and the performance. We are using it on one table with a few million rows and the speed in which it brings back results is impressive. I just have a query on fields settings. We have AI se...
AI Search | Default to "All" Navigation Tab
Is there a way to configure the default navigation tab on the AI search results page?In testing AI search, we've noticed that secondary searches performed while viewing an item (catalog item, knowledge article, etc.) cause the search results to defau...
AI search result show only ticket number
Hello I have configured AI search setting to search ticket on my custom table.When I search with some words, relevant ticket is successfully listed on the result but the result shows onlv ticket number.How can I change this behavior to show some fiel...
