AI Search in Virtual Agent

Sarvesh Katnesh
Tera Contributor

‎04-14-2023 06:53 AM

I want to implement AI search in Virtual agent(VA). So based on that I have enabled AI search for Service portal and also for VA. As per the process, configured the Search application, search profile, created autocomplete suggestions and all required things for AI search, also mapped them to Service portal and VA.

As per these configurations, AI search is working fine in Service portal; giving search suggestions, filter conditions and all. But some of these functionalities are not working in VA.

I want search suggestion in VA, means if user is going to type something in VA chatbot it should give suggestions based on the configuration(recent searches, popular searches) same like it gives in Service portal search. But this is not working in VA.

 

Is there any way to have this autocomplete search suggestion in VA and also display filter conditions?

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Praveen Kumar30
Tera Contributor

‎03-06-2025 11:17 PM

Hello @Sarvesh Katnesh,

 

We have activated autocomplete suggestions in virtual agent search application. We want to know if these autocomplete suggestions will support VA or not since we are unable to test it in VA. Can you please let us know if you already have an answer for this?

Thanks in advance!

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