Articles are opening in the backend form view in escportal

[Roshini]

Hi,

Knowledge articles when searched with number in the esc portal are opening in the backend form view (that is id=form)whereas the expected behavior is different.

It is working fine and was opening as frontend view when searched with the short description of the article.

AI search is enabled in our instance.

adding "Exact match =flase" to the typeahead widget also did not solve the issue.Reverting the typeahead widget to OOB and when searched for the number in portal is redirecting to the kb view.

Any suggestions?

where is this configured in the widget,..like on search of articles with number ,the page it redirects to?

[Patrick Thomas]

LOL

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