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Forum Posts

Using Page Numbers for AI Search Results Pages

Does anyone know if it is possible to add page numbers to search results pages that are presented by AI search? The issue that I am having is that if AI search is showing multiple pages then the user has to click on the 'Go to next page' or 'Go to pr...

Justin21 by Tera Contributor
  • 1127 Views
  • 3 replies
  • 3 helpfuls

SNOW AI

Is it possible to auto assign tickets to specific support groups in ServiceNow using AI

erangap by Mega Explorer
  • 1374 Views
  • 1 replies
  • 0 helpfuls

AI Search for Next Experience is not loading results

Hi,I am working on getting AI Search for Next Experience enabled on our environment. When I enabled it, the screen says "loading" but never loads. Does anyone know what the issue could be?I also noticed it says ~Undefined~ in the URL, which I believe...

LM123 by Tera Contributor
  • 1611 Views
  • 14 replies
  • 0 helpfuls

GenAI and incident summary

I have a couple of questions regarding the GenAI Controller and GenAI functions/features that can be added to flows.   I viewed  Live Coding Happy Hour Aug 18 where did a demo of this, would like some more references and details. 1. Does the summariz...

VL10 by Tera Expert
  • 2003 Views
  • 3 replies
  • 3 helpfuls

Minimum number of records for a Similarity model

We have a use case where we want to predict skills per group for a smaller number of groups, 16 at the moment. The groups are the traditional IT groups such as Network, Server, Voice and so on. I assume, me being a ServiceNow developer with less than...

Johan H by Tera Contributor
  • 1455 Views
  • 5 replies
  • 1 helpfuls

AI Search sort options CSS styling

Interested to see if anyone has been able to style the sort options on the AI Search portal page: I am just looking to override the ServiceNow green and replace with our brand coloring. I found KB0995512 on the ServiceNow support site which provides ...

Screenshot 2023-07-07 at 7.38.33 AM.png

Resolved! AI Search is there a lower threshold?

Morning,with AI Search is there a lower threshold that can be set so results below this threshold are not returned? Something like the threshold value we have in the VA Chat NLU Models.Cheers

Bish Khan by Tera Contributor
  • 748 Views
  • 1 replies
  • 0 helpfuls