Document Intelligence - ML Solution Error NSE0013 & NSE0016 - Vancouver

[VT1308]

Hello everyone!
I'm currently encountering an issue with Document Intelligence on a demo instance running in Vancouver. I've been working on setting up a use case, defining fields (keys), and creating a document task with attachments. The expectation is that the OCR and AI capabilities should kick in to extract the required fields from the document. 

However, I've run into a problem where my Document Task fails to process the task as shown in the attachment.

After investigating the logs and the ml_Solution.list, I found two errors shown as NSE0013 and NSE0016. Please refer to the attachments for more information.

I've tried searching for information regarding these errors, but I couldn't find anything specific. Any help or suggestions on how to tackle these errors would be much appreciated!

Best regards,
Vinh

[Loic1]

Hi Vinh,

Document Classifier is a new capability and the setup is different than for Document Extraction, as such this is not an alternative to using the Admin page.

Creating the Use Case through the Document Intelligence Admin page is still the recommended approach. It seems like you face an issue preventing you from creating a new Use case but can't identify the root cause.

Have you updated the applications to the latest versions?

I'd suggest looking at the logs to see what the issue might be, or creating a support Case.

[VT1308]

Hi @loic,
thanks a lot for your help! I can verify that the application is updated to the latest versions. However, when I attempted to set up a Use Case using the Document Intelligence Admin page, I encountered an error. Upon checking the logs, I noticed an error message: "Failed to get analytics data: Error: A Task definition should be specified."
Please refer to the screenshot in the attachment for more information.

Do you have any insights or suggestions regarding this error? Would it be helpful to remove the current Document Intelligence and to install it from scratch again? 

Thanks in advance and best regards
Vinh

[Loic1]

Hi Vinh,

On demo instances, the upgrades sometimes run into issues. If possible, remove the application and install it again.