Prediction Results dashboard doesn't show my solution
Hello,I've implemented a ML solution but it is not appearing in the filter for the Prediction Results dashboard. How can I enable it?
Forum Posts
Search Results having cutoff short description for Record Producers
Hi Experts, We are currently encountering issue for Record Producers, we already have the Field Settings and Mappings like what was suggested on this Solved: Re: AI Search results not displaying the Short des... - ServiceNow Community and the short_d...
Ajay Hinduja (Switzerland) How do I enable AI Search in Virtual Agent or custom portals?
Hey there! I'm Ajay Hinduja. Born in Punjab, India, and now living in Geneva, Switzerland (Swiss). I am currently trying to enable AI Search within Virtual Agent and possibly extend it to some custom portals we’ve built. Has anyone here done this be...
Predictive Intelligence- Create a UI action for similar incidents
Hi All, Has anyone implemented the Similar Incidents UI action based on Predictive Intelligence output. Thanks,
Task intelligence Recommendation on the incident fields are not working
The recommendation are not working on the system incident for task intelligence but the auto filling of the fields such as category and subcategory are getting predicted Can I know how should I fix this where I want a recommendation for those fields ...
Ajay Hinduja Geneva:How can I customize Virtual Agent conversations to match our business workflows?
Hi everyone,I’m Ajay Hinduja, Geneva, Switzerland (Swiss) working on implementing AI-driven solutions within our ServiceNow environment to better align with internal business processes.We’re currently exploring ways to customize Virtual Agent convers...
Task Task
Where is Form Context Menu
Predicitive Intelligence - Classification Solution Conflict under SOW
I’ve built a classification solution that predicts category, subcategory, case type, and assignment group. This solution works perfectly for Team A.Now, I’ve created a separate implementation of the same solution for Team B. Under the Classic UI, eve...
How to leverage Predictive Intelligence on imperfect data?
Customer is looking to implement Predictive intelligence but the exisitng data is improper and not clean.Ex - not all the incidents are properly categorized. For few incidents, category itself is not set. etc. How can we use Predictive intelligence/T...
Knowledge Base for AI Agent in ServiceNow AI Studio
Hi everyone, I have a problem. I need to create an agent that has an external knowledge base (2 documents of around 500 pages each) where it should retrieve the information necessary for output. How can I create a repository to upload the documents ...
Pass INC. fields to new REQ/RITM.
Hello! I created a UI Action on the INC. called 'Create New Hardware Request', which brings users to the New Hardware Request Order Guide. Within that order guide, we have three catalog items that share the same fields that I want to pass from the IN...
Task intelligence is not predicting on the user service field on the incident form
I have configured the action on the task intelligence model and mapped the fields to predict on the user service once the incident is submitted but on the user service field its not predicting the services once the ticket is submitted
SharePoint search connection
Is there an option to get search results from SharePoint and integrate them into ServiceNow without using a subscription-based plugin like the SharePoint Connector? I can fetch the data from SharePoint using REST messages, and if needed, I can use fl...
Predictive Intelligence for Change Management - Standard Change Template Candidates
Hi,As part of the Predictive Intelligence for Change Management plugin, there is a table that is included for 'PI Template Candidates' (std_change_template_candidate), in addition to a pre-defined Clustering Solution Definition for 'STD Change Templa...
How to migrate trained Uses Cases in Document Intelligence in Xanadu or Yokohama within Instances
Hello Community,Hope all are doing well.I am working on ServiceNow Document Intelligence for one of our projects, which I need to train few Invoices which are in PDF Document, I did all the trainings for documents in Dev Instance and I need to move t...
