We are enabling Now Assist in Virtual Agent.We are also enabling Now Assist Guardian - Prompt Injection. We are struggling with understanding what ServiceNow considers a malicious prompt to be?If a user using the Virtual Agent in Employee Center asks...
I really cant able to do task 4 i am stuck at adding the recommended fields, i did added attributes and did the scheduled jobs, but i am not getting the expected results , there is a slight change, can someone please help me
Hello, I want to enable an AI Search Indexed Source for the HR case table. I can see there’s already an OOB record for it, but it’s inactive. Since it’s marked as high risk, I’m concerned that making changes might cause it to be skipped in future up...
Now Assist for IT Service Management (ITSM) Implementation BootcampHaving enabled the ITSM Assist console and installed ITSM Incident Assist plugin and activated skills for "Incident Summarization" and "Resolution Notes Generation", when creating a...
Hi All,I’m unable to find the “Set Your Preferences” tab in the Task Intelligence Admin console, and because of this I cannot configure the run model in background only option for the OOTB Incident Categorization model. Is this expected behavior, or ...
I've set 'sn_nowassist_va.enable_suggested_actions' to true and then I tried to submit via Virtual Agent some conversational catalog items but afte submission no suggested actions displayed. I've check also that table 'sys_now_assist_va_suggested_act...
Hi All,We deployed the OOTB Incident Categorization model in Task Intelligence with prediction set as Recommendation in non-prod instance. While editing Short Description and Description, the defined recommendation message does not appear automatical...
Hi, In our instance, I have requested AI search, followed the guided tour (not created any custom search definitions- all the default search applications and profiles seemed fine) and enabled the AI search for service portal as mentioned here. It is ...
I have a requirement to integrate search via BOX, it takes value of a variable on catalog item, then search that value through BOX. Is that even possible by AI Search, by create a Box external content connector? Or are there any other approaches?
How can we configure AI Search on the Service Portal so that when a user searches for a term matching a record in a custom software list table (software names), the search results return and redirect the user to a single static catalog item?
Hi, When searching on the ESC search box for any incident/request/requested item it shows the exact match search but when click on that it is redirecting to native UI . It should viewed on the same portal. Could anyone help to fix the issue.
Is there any skills in now assist or any properties to disable the now assist AI in global search.I have attached a screen shot. In that screenshot now assist Ai search is shown I want a normal global search instead of that ai search. Please help
AI search finds the expected KB articles annotated with the meta tag, but nothing was generated for Genius Results. Hoping someone could shed light to this issue. Thanks.
Hi Team,We have enabled AI Search in our instance. AI Search is working correctly in the Service Portal (search suggestions and AI-based results are shown). However, AI Search is not working in the Knowledge Portal. The Knowledge Portal still appears...
OverviewServiceNow Predictive Intelligence (PI) — formerly known as Agent Intelligence — is an AI-driven, platform-native capability that leverages Machine Learning (ML) to analyze historical data, identify patterns, and deliver intelligent predictio...