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Content Writing Best Practices for AI Search

Has anyone written any best practices for their content writing teams to help optimize AI Search? I have found these two great articles from ServiceNow but I was wondering if anyone has learned anything since their implementation and written bespoke ...

Lori Penor by Mega Expert
  • 5447 Views
  • 6 replies
  • 1 helpfuls

Recommended for you Widget

in the "Recommended for you" everyone is seeing the same results on the widget because its pointing to employee profile; and we use the HR profile table In the "recommended for you" widget on the Portal, The similarity model used seems to be using th...

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Resolved! NOW Assist Academy to learn ?

Hi Everyone I'm new to ServiceNow and I want to learn Now Assist and integrate with incident, change and request management also want to learn ai workflow and ai agents in ServiceNow if someone know a good course or academy on it please let me know.

sohansalman by Tera Contributor
  • 1173 Views
  • 3 replies
  • 1 helpfuls

Predictive Intelligence and a Flow

I'm using a classification definition to predict the Supporting Service of all incidents newly opened via email or self-service. I'm also using a Flow to get this prediction and assign the Supporting Service for the incident accordingly. When I test ...

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Sky4 by Tera Contributor
  • 3351 Views
  • 12 replies
  • 2 helpfuls

How is predictive intelligence confidence calculated?

My classification solution is trying to predict assignment group. I'm creating a flow and the sample flow in docs.servicenow.com suggest using a confidence condition. If confidence is above 50% then use the predicted value.  My question is how this c...

AR16 by Tera Expert
  • 2884 Views
  • 5 replies
  • 2 helpfuls

Predictive Intelligence - creation from email.

If we create manual tickets and save the PI kicks in and amend the categories if necessary.  We have the fields set as required so we need to ensure these are filled in.If a ticket comes in via email these fields are not populated.  Ticket is then up...

Hazel Smith by Tera Contributor
  • 408 Views
  • 1 replies
  • 0 helpfuls

Predictive Intelligence , eficient inputs

tell any one for few imp tables in servicenow , when we train the model to predict the which values needs which inputs fields for example INCIDENT 1. for category - short_description , description2. assignment group - short_description , priority , i...

sunkarasath by Tera Contributor
  • 383 Views
  • 1 replies
  • 2 helpfuls