The recommended actions for Similar resolved Incidents we dont want it to link to parent and we want to add close codes. I tried this by copying the subflow Copy Resolution and customizing it to the way i wanted but when i tried to test it seems it w...
Hi All,Use Predictive Intelligence in Workflow Studio with ML actions I have followed the following doc and installed required plugins. I have created new flow for PI but inside flow i couldn't find "Predictive classification" action. I can see the a...
Hello everyone, I’m working on enabling authorized users to search Confluence knowledge base articles through AI Search in ServiceNow. Here’s what I’ve done so far:Installed the External Content Connector (sn_ext_conn) plugin.Configured the connectio...
Hi,we want to train the model and deploy the model for Case categorization, but we couldn't able to train the model we are getting Error like " Your model couldn’t finish training because of a configuration or network error. Review the training setu...
Hello Experts, I created a new Indexed source for Order guide and mapped Search source. The new tab is visible in the Employee center but the Order guide short description and description is not visible. Attached the screenshot below; Am i missing a...
Hi, We have just implemented Predictive Intelligence to predict assignment groups and would like to measure the solution's effectiveness. Other than manually engaging agents and reviewing reassignment data from cases, are there any reports that can b...
Hello,I've implemented a ML solution but it is not appearing in the filter for the Prediction Results dashboard. How can I enable it?
Hi Experts, We are currently encountering issue for Record Producers, we already have the Field Settings and Mappings like what was suggested on this Solved: Re: AI Search results not displaying the Short des... - ServiceNow Community and the short_d...
Hey there! I'm Ajay Hinduja. Born in Punjab, India, and now living in Geneva, Switzerland (Swiss). I am currently trying to enable AI Search within Virtual Agent and possibly extend it to some custom portals we’ve built. Has anyone here done this be...
Hi All, Has anyone implemented the Similar Incidents UI action based on Predictive Intelligence output. Thanks,
The recommendation are not working on the system incident for task intelligence but the auto filling of the fields such as category and subcategory are getting predicted Can I know how should I fix this where I want a recommendation for those fields ...
Hi everyone,I’m Ajay Hinduja, Geneva, Switzerland (Swiss) working on implementing AI-driven solutions within our ServiceNow environment to better align with internal business processes.We’re currently exploring ways to customize Virtual Agent convers...
Where is Form Context Menu
I’ve built a classification solution that predicts category, subcategory, case type, and assignment group. This solution works perfectly for Team A.Now, I’ve created a separate implementation of the same solution for Team B. Under the Classic UI, eve...
Customer is looking to implement Predictive intelligence but the exisitng data is improper and not clean.Ex - not all the incidents are properly categorized. For few incidents, category itself is not set. etc. How can we use Predictive intelligence/T...
