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Pass INC. fields to new REQ/RITM.

Hello! I created a UI Action on the INC. called 'Create New Hardware Request', which brings users to the New Hardware Request Order Guide. Within that order guide, we have three catalog items that share the same fields that I want to pass from the IN...

SharePoint search connection

Is there an option to get search results from SharePoint and integrate them into ServiceNow without using a subscription-based plugin like the SharePoint Connector? I can fetch the data from SharePoint using REST messages, and if needed, I can use fl...

Resolved! PI Use Case Templates

Hello everyone,  I'm following an SN video training ITSM: Activate and Configure Predictive Intelligence (min 27), and they're showing some pre-designed use case templates that I don't have access to. I've installed all the plugins that seem necessar...

Isolda by Tera Expert
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Resolved! Similar Open Cases

Hello, I'm trying to configure the Task Intelligence for CSM: Similar Open Cases. The model needs 10'000 record to be trained. This is very difficult to have in my situation. This needs a very huge company to have as many records for training as requ...

AI search workshop resouces

Hi, Is there any power point slides provided by ServiceNow which is useful for workshop?I have searched Now Create but I could find only PDF implementation guide.I would like to find the document to show the overview and fanctionality of AI search so...

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