How to enable AI specialists - Autonomous workforce

[theoracle]

I have an instance on Australia with subscription to ITSM Prime. How do I enableAI specialists as part of Autonomous workforce 

https://www.servicenow.com/platform/autonomous-workforce.html

[Tanushree Maiti]

Hi @theoracle 

As per this blog:

"AI specialists are pre-built and ready to use for major business functions, with no major configuration required. Each specialist inherits the right assignment groups, permissions, and skills for their domain automatically. They can operate 24/7 against enterprise knowledge bases and historical incident data from day one."

Refer: ServiceNow Autonomous Workforce: From AI Assistants to an AI Workforce That Executes

Autonomous Workforce in ServiceNow: Strategic Insights for Banking IT Leaders

[hugohuyghue]

Download the “L1 Service Desk AI Specialist” from the ServiceNow Store. Then configure its permissions, confidence threshold, and escalation rules to your human agents through your ITSM Prime subscription settings. Finally, use the ServiceNow AI Control Tower interface to orchestrate, secure, and monitor the autonomous actions of your new virtual team member.

[archanaraja]

Hi 
L1 Service Desk AI Specialist” is not available on store.

We have all plugins related to now assist but i cant locate Specialists

Any Idea what am I missing?

Thanks

[hugohuyghue]

Hi,

Make sure your user has the sn_aia_admin role. Without this role, even as a standard system administrator (admin), you may not see all the options related to Agent-based AI in the console.