Transform work with AI as your UI for autonomous actions and results with web & voice agents, Now Assist Explorer, ServiceNow Lens, and much more.
AI Platform Capabilities ServiceNow AI Platform AI Control Tower AI Agents AI Experience Autonomous Workforce
INTRODUCING Autonomous Workforce

Scale your team with domain-specific AI specialists that have the workflows, governance, and enterprise context to do jobs, not just tasks.



At ServiceNow®, AI specialists are helping us resolve 90% of our L1 IT tickets autonomously. Start your autonomous fast track.

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Instant capacity to scale your team Deploy an Autonomous Workforce of AI specialists that deliver outcomes from start to finish. They’re built into the ServiceNow AI Platform, so they inherit 20+ years of operational intelligence from day one. They self-assign work, resolve issues end-to-end, and free your team to focus on strategy and judgment.
Onboard AI specialists in a few clicks ​Each AI specialist comes preskilled and knows its role, permissions, and your enterprise context. Video CTA ​Scale your workforce on-demand AI specialists scale infinitely the moment demand spikes, absorbing excess volume in real-time. Video CTA ​Realize compounding value AI specialists learn from feedback and outcomes. The longer they’re deployed, the more value they add. Video CTA
Value of the
Autonomous Workforce Out-of-the-box AI specialists Find AI specialists that are prebuilt for specific domains. They inherit the right assignment groups, permissions, and skills to resolve issues end-to-end. Video CTA Intelligent self-assignment and escalation Experience AI specialists that automatically assign themselves to the work they can handle based on their skills and authorizations. They know when to hand off to a manager, if needed. Video CTA
Autonomous Workforce management Monitor AI specialists’ performance in real-time and provide feedback via chat or video. Like humans, AI specialists use the feedback to improve how they work. Video CTA Continuous learning and improvement Deploy AI specialists that have memory so they continuously learn from every interaction, honing their skills and expanding their capabilities over time. Video CTA
Autonomous IT at ServiceNow AI specialists accelerate ServiceNow’s IT reinvention, evidenced by our results below. Read Story Video CTA Video CTA Video CTA
The best incident is one that never happens AI specialists are a first step on the path to autonomous IT. Discover how ServiceNow can help predict, prevent, and autonomously resolve IT issues across your entire enterprise. Explore Autonomous Service Operations
Evolution of the
Autonomous Workforce Video CTA Video CTA
One platform
for the Autonomous Workforce
Sense AI specialists sense what’s happening across your business, so they can self-assign work automatically. Video CTA Decide With full enterprise context, AI specialists make decisions that are company aligned, predictable, and auditable. Video CTA Act AI specialists execute workflows across every department—not just suggesting, but getting work done. Video CTA Govern Built-in guardrails enforce security, compliance, and alignment at the moment of action. Video CTA
Registration is open See the Autonomous Workforce in action at Knowledge 2026 Join us in Las Vegas, Nevada, to experience live demonstrations, hear customer success stories, and find out how AI specialists deliver real business outcomes. Save $200 Today Explore Knowledge 2026
Talk to an expert Find out how you can put AI specialists to work in your enterprise workflows end-to-end. Get Started
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