Transform work with AI as your UI for autonomous actions and results with web & voice agents, Now Assist Explorer, ServiceNow Lens, and much more.
AI Platform Capabilities ServiceNow AI Platform AI Control Tower AI Agents ServiceNow Otto Autonomous Workforce
Introducing Autonomous Workforce Scale your team with domain-specific AI specialists that have the workflows, security, and enterprise context to do jobs, not just tasks. Contact Us Calculate your ROI
Turn on instant capacity, scale your team Deploy an Autonomous Workforce of AI specialists that deliver outcomes from start to finish. Built into the ServiceNow AI Platform, they leverage over twenty years of operational intelligence.
Scale your workforce on demand ​AI specialists scale capacity the second demand spikes, absorbing excess volume in real-time. Video CTA ​Realize compounding value AI specialists learn from feedback and outcomes. The longer they’re deployed, the more value they add. Video CTA Deploy with built-in security Each AI specialist has a defined scope, operating with the right permissions, policies, and enterprise context. Video CTA
Value of the
Autonomous Workforce Out-of-the-box AI specialists Find AI specialists that are prebuilt for specific domains. They inherit the right assignment groups, permissions, and skills to resolve issues end-to-end. Video CTA Intelligent self-assignment and escalation AI specialists automatically assign themselves to the work they can handle based on their skills and authorizations, and they know when to escalate to a person.  Video CTA
Autonomous Workforce management Monitor AI specialists’ performance in real-time and provide feedback
to help each agent learn and improve with every interaction.  Video CTA Continuous learning and improvement Deploy AI specialists that have memory so they continuously learn from every interaction, honing their skills and expanding their capabilities over time. Video CTA
AI specialists for every corner
of your business Discover how the Autonomous Workforce provides instant capacity for any team. IT
AIOps AI Specialist Deflects noise by triaging alerts, grouping related signals, analyzing impact, and running root cause analysis against third-party observability data. Discover More AI Use Cases
CRM
CRM Case Management AI Specialist Takes on the customer cases that keep service teams busy—triaging, researching, and acting autonomously. Discover More AI Use Cases
Employee Experience
L1 HR Service Delivery AI Specialist Resolves common L1 HR cases using historical case retrieval and knowledge search across policies, FAQs, leave, payroll, employee details, and more. Discover More AI Use Cases
Risk and Security
Vulnerability Resolution AI Specialist Triages potential threats, retrieves remediation information, and creates change and exception requests—actioning vulnerability findings in minutes. Discover More AI Use Cases
App Development
ServiceNow Build Agent Turns natural language into governed apps and workflow extensions on the ServiceNow AI Platform. Discover More AI Use Cases
Autonomous IT at ServiceNow AI specialists are helping accelerate IT reinvention at ServiceNow, evidenced by our results below. Read Story Video CTA Video CTA Video CTA
The best incident is the one that never happens Discover how ServiceNow can help predict, prevent, and autonomously resolve IT issues across your entire enterprise.  Explore Autonomous Service Operations
Evolution of the
Autonomous Workforce Video CTA Video CTA
One platform
for the Autonomous Workforce
Sense AI specialists sense what’s happening across your business, so they can self-assign work automatically. Video CTA Decide With full enterprise context, AI specialists make decisions that are company aligned, predictable, and auditable. Video CTA Act AI specialists execute workflows across every department—not just suggesting, but getting work done. Video CTA Govern Built-in guardrails enforce security, compliance, and alignment at the moment of action. Video CTA
Get started Deploy AI specialists that work alongside your teams with expertise that makes an impact from day one. Deploy with confidence The ServiceNow Forward Deployed Engineers work directly with select customers to architect and accelerate Autonomous Workforce deployments—from design to production rollout. Contact Us Partner with experts The ServiceNow partner ecosystem features deep Autonomous Workforce expertise. Bring on proven methodologies, industry-specific knowledge, and hands-on experience. Ensure a successful deployment and long-term operational results. Find a Partner
Ready to scale your team with the Autonomous Workforce? We’re already seeing measurable results at ServiceNow. Find out how you can, too. Contact Us Press Release Discover how the Autonomous Workforce orchestrates teams of AI specialist to execute work from start to finish. Launch Video Learn how you can drive results with the Autonomous Workforce. See AI specialists in action.
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