How to enable global search by Configuration Item to return related Incidents & RITMs?

[FemyM]

I am working with Service Operations Workspace (SOW) and need help configuring the global search bar behavior.

Requirement:
When an agent types a Configuration Item (CI) name in the SOW search bar, the search should return all related records, specifically:

• Incidents

• Requested Items (RITMs)
  where the searched CI is associated with the record.

This should include both active and closed records.