I'm using a classification definition to predict the Supporting Service of all incidents newly opened via email or self-service. I'm also using a Flow to get this prediction and assign the Supporting Service for the incident accordingly. When I test the Flow within Flow Designer, everything seems to work perfectly fine. However when I create a new incident, for instance via self-service, it appears that my model returns an error. I'm also using the exact same incident to do the test inside Flow Designer, so I'm really baffled. Here's what I see in the test results / flow context when I look at the outcome of the classification prediction action:
Test result:
Flow execusion context:
Can anyone tell me how it is that I get these two different outcomes, even though it's the exact same incident? I'd really appreciate any tips!
I'm updating the description of the problem a little here based on new observations. The "not found" issue may have had something to do with the flow context. However the issue remains in a slightly different form. When I create a new incident via for instance self-service, I get this error:
Which apparently indicates that no prediction was made, which is also what I see when I test the model directly with this newly created incident. "unable to predict". However, when I test the model or the flow with one of the already existing incidents, everything works, as shown in the original post.
So, any ideas anyone?
