How to make classification model in PI work as soonas the description is entered?

SNDP
Tera Contributor

‎09-05-2023 11:03 PM

Is it possible to predict the classifications like business service,assignment group as soon as the description is entered in the incident form?Currently it predicts once the form is saved

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Lener Pacania1
ServiceNow Employee
ServiceNow Employee

‎09-06-2023 04:53 AM

Hi Rintu, one option would be a UI action that calls the PI solution.  Many customers call a UI action from a button next to the field they want to predict, such as assignment group which will send the description to the solution definition to predict.  -Lener

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