Hi everyone,I’m Ajay Hinduja, Geneva, Switzerland (Swiss) working on implementing AI-driven solutions within our ServiceNow environment to better align with internal business processes.We’re currently exploring ways to customize Virtual Agent convers...
Where is Form Context Menu
I’ve built a classification solution that predicts category, subcategory, case type, and assignment group. This solution works perfectly for Team A.Now, I’ve created a separate implementation of the same solution for Team B. Under the Classic UI, eve...
Customer is looking to implement Predictive intelligence but the exisitng data is improper and not clean.Ex - not all the incidents are properly categorized. For few incidents, category itself is not set. etc. How can we use Predictive intelligence/T...
Hi everyone, I have a problem. I need to create an agent that has an external knowledge base (2 documents of around 500 pages each) where it should retrieve the information necessary for output. How can I create a repository to upload the documents ...
Hello! I created a UI Action on the INC. called 'Create New Hardware Request', which brings users to the New Hardware Request Order Guide. Within that order guide, we have three catalog items that share the same fields that I want to pass from the IN...
I have configured the action on the task intelligence model and mapped the fields to predict on the user service once the incident is submitted but on the user service field its not predicting the services once the ticket is submitted
Is there an option to get search results from SharePoint and integrate them into ServiceNow without using a subscription-based plugin like the SharePoint Connector? I can fetch the data from SharePoint using REST messages, and if needed, I can use fl...
Hi,As part of the Predictive Intelligence for Change Management plugin, there is a table that is included for 'PI Template Candidates' (std_change_template_candidate), in addition to a pre-defined Clustering Solution Definition for 'STD Change Templa...
Hello Community,Hope all are doing well.I am working on ServiceNow Document Intelligence for one of our projects, which I need to train few Invoices which are in PDF Document, I did all the trainings for documents in Dev Instance and I need to move t...
I'm hoping this is a simple one to answer. I'm trying to create an AI search indexed source and search source that will allow users to search for their active tasks via Employee Center portal. Steps taken:Index Source - I've created an AI Search Inde...
I’m working with the incident table in ServiceNow to train a Predictive Intelligence model, but I’m encountering issues due to class imbalance in the dataset. The records are not evenly distributed across categories, which seems to affect the model's...
I have written a sample hard-coded script to have a client script that shows a message on submit to suggest that the quality of the incident description needs to be improved. How can I define the below highlighted variable so that it is using the sco...
Hi All,I want to learn Ai agent Topic with Hand-on experience can you suggest me any use case to learn that... Regards,Syed K
Hello everyone, I'm following an SN video training ITSM: Activate and Configure Predictive Intelligence (min 27), and they're showing some pre-designed use case templates that I don't have access to. I've installed all the plugins that seem necessar...
