Ai agent Use Case
Hi All,I want to learn Ai agent Topic with Hand-on experience can you suggest me any use case to learn that... Regards,Syed K
Forum Posts
Resolved! PI Use Case Templates
Hello everyone, I'm following an SN video training ITSM: Activate and Configure Predictive Intelligence (min 27), and they're showing some pre-designed use case templates that I don't have access to. I've installed all the plugins that seem necessar...
Resolved! Similar Open Cases
Hello, I'm trying to configure the Task Intelligence for CSM: Similar Open Cases. The model needs 10'000 record to be trained. This is very difficult to have in my situation. This needs a very huge company to have as many records for training as requ...
Want to setup configuration of predictive intelligence for Knowledge Management need steps to setup
Dear Community, I have installed the Predictive Intelligence for Knowledge Management plugin (com.snc.knowledge_ml) and would like to configure it. However, I am unsure of the steps required for the setup. I would greatly appreciate step-by-step guid...
How can we get recent Predictive Intelligence results from Similarity solution definition
Hi, I have created a similarity solution definition that generates similar incidents for an incident record. Is there any way i can get the latest 5 incidents based on "Created" field. As far as I know there is no field for sorting the results. Pleas...
How to export dynamic ui page getting value from csm table into PowerPoint slide.
We have a requirement where we need to export a dynamic content from table extended from Case table as an PowerPoint Slide. How can we achieve this in ServiceNow?
Using Document Intelligence can i extract the radio button and checkbox value from PDF
Hi All, We have a PDF in which some information saved in the form of radio buttons and checkboxes. I want to read the value of those radio button and checkboxes as they are selected/checked or not. Please help me in this.ThanksRameshwar Nalawade
How to utilize ServiceNow Predictive intelligence to search similar records for custom table?
We have a requirement when someone input the value in the description field of the submission form of a custom table which is extended from Case table to have "Predictive Intelligence" added to it, so that as a user is typing in their Description, th...
Resolved! AI/ML indexed data in-instance or some place else
One of our customer wants to make sure they are aware where their data is being moved around (if at all) and is secure. Since they are on PRO and we were chatting about enabling AI/ML, and they asked where the AI/ML work is done for Agent Assist and ...
What are some things that need to change to better leverage AI Ops in your currentServiceNowInstance
What are the top three things that most customer's need to change process wise or technically to be able to leverage and take advantage of AI Ops in their current ServiceNow instance?
What needs to be changed to take advantage of AI Ops in current ServiceNow instance and why?
What are the top three things that most customer's need to change process wise or technically to be able to leverage and take advantage of AI Ops in their current ServiceNow instance and why is that?
Usage Reporting and Evidence of "Similarity Models " in predictive intelligence.
We are in the process of implementing the " Similar Resolved Incidents" model under Predictive Intelligence, currently in our test environment, and preparing for production deployment. As part of governance requirements, we need to ensure we can prov...
UI customization for Typeahead Search widget
We are implementing AI Search for our portal and using Typeahead Search widget in the homepage and portal page headers, but we also need to customize the UI of the search box and in the typeahead widget i see <sn-search-combobox> tag been used to ren...
Kimaya Kapoor: Seeking Guidance on Implementing Machine Learning in ServiceNow for Enhanced Intellig
Hello Community,My name is Kimaya Kapoor, and I am exploring ways to leverage Machine Learning and AI capabilities within ServiceNow to improve our service management processes. I would appreciate any insights or best practices on:How to effectively ...
