Hello All, I have got a requirement as below: As the problem management process owner, I want to ensure that we minimise duplicate problem investigations and consequently improve the efficiency and effectiveness of our problem management capabilities...
I tried to enable the AI Search in my PDI around a month before, but the status is still showing as 'Requested'. Can anyone provide the next steps for this issue?
Hello! We are in the middle of implementing AI Search for our service portal (no Virtual Agent yet). We have some catalog items that are pretty general services, and I was hoping to use meta to flag some of the items that would apply. I don't want th...
I am following the documentation at https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/model-context-protocol-client/reference/mcp-client.html to add an MCP Server to my instance. I believe I have followed all the s...
For point 1 -> New classification solution available to all - Where do we expect to see them? Thanks in Advance
Hi SN Experts,When filling out the form users are shown a list of HR Knowledge articles/Catalog Items matching their problem description before they submit.I was able to make this by Nav > AI Search > AI Search Assist > Record producer configuration....
I've implemented a ML solution but it is not appearing in the filter for the Prediction Results dashboard.My solution is classification solution
Like knowledge search, I want to search in few specific CMDB tables using some search term provided by user in Now Assist AI Agent.I couldn't configure those CMDB tables as indexed source in AI Search because it is not supported.But I came across thi...
Hi Experts,I am working on a dashboard to analyze user search behavior and would like to retrieve the top 5-10 searched queries from Global Search in ESC.I am aware of the sys_search_event table, but I am unsure how to determine the most searched que...
I'm looking for some input. Is it possible to create reports for AI Search besides those available on the AI Search Analytics dashboard? Specifically, I'd like to be able to query AI Search using the sys_user's department and business_unit for portal...
First, note that my AI Search is already enabled and can search Knowledge, Case, and Catalog Requests. Below, I will share my Community-related configuration. On my portal page, I used the Search Application’s data source and added the data source I ...
i want to learn ai agents in serviceNow. What is the path to learn? any recommended course to master it and hands on with real world use cases?
How can we make Now Assist more conversational and interactive? For example, when I ask a question and it returns a knowledge article summary, it doesn’t follow up to ask if the answer was helpful. Ideally, if the user indicates the answer wasn’t hel...
Hi, I'm unable to see any templates. I've installed com.snc.incident.ml_solution this plugin along with the core ones but still I'm unable to view them.
