Hi, Do you know Resolution requires field on HR case Table works?I could not have found any information in Docs.I have to explain what field this is and How it works to Process Owners to convince the process change.
Hi,I am looking for foundational requirements that are required before an organization starts to build an AI Search tool for the Service Desk to use for providing support. Do they need a mature knowledge practice in place? Or a strategy in place to...
Hi, I'm new to this DocIntel, I'm trying to use DocIntel to read invoices and after I set up the fields that I wanted to read, I did the attachment etc, then when I goes to the show in DocIntel the fields that I entered showing as category instead f...
What's the search scope for AI search in SOW? I want to know if customized or skip to use some columns, whether it will impact the AI search result? Thanks for any comments/guidance.
We are evaluating AI Search.I have indexed the complete Incident table (indexed source) - I can confirm that all my incidents have been indexed. I have mapped short_description to title, and description to text.I use this indexed source in my Search ...
I want to implement AI search in Virtual agent(VA). So based on that I have enabled AI search for Service portal and also for VA. As per the process, configured the Search application, search profile, created autocomplete suggestions and all required...
I need to display the extracted values of document verification task [sn_doc_processor_extracted_value] in workspace, however the extracted values are stored in table [sys_di_extracted_value], what can I do? BackgroundAccording to guideline, first of...
Hello! We are in the middle of implementing AI Search for our service portal (no Virtual Agent yet). We have some catalog items that are pretty general services, and I was hoping to use meta to flag some of the items that would apply. I don't want th...
Hello everyone, I'm following an SN video training, ITSM: Activate and Configure Predictive Intelligence (min 27) (ServiceNow Community), and they're showing some pre-designed use case templates that I don't have access to. I've installed all the plu...
I'm using a classification definition to predict the Supporting Service of all incidents newly opened via email or self-service. I'm also using a Flow to get this prediction and assign the Supporting Service for the incident accordingly. When I test ...
While training the use case in extraction of document intelligence getting error of NSE0016:Failed to execute component docintel_layout : Unknown third-party error occur: KeyError. Can anyone please assist on resolve the issue..
Some of our customers have long documents (39 pages+) , and when searching for a word that is found on the last pages, AI search is not returning any results.Is there a limit for the length or word count in AI Search?
Hi All, We are configuring Predictive Intelligence in our project. We have configured the classification solution with input value as configuration item and output value as assignment group When we test the solution and increase the Top N value to 3,...
Can I install the Now Assist for Code generation on my PDI ?I'm not able to install the Now Assist for Creator as described here: Install Now Assist for code generation (servicenow.com)
