which certification need to do for Servicenow Gen AI ?

NOW Assist Resolution Notes - agent names

Hi all,We are currently working towards implementing NOW Assist resolution generation for incidents.  We have noticed that the notes often include the full name (first and second name) of individuals that worked on the ticket.  We don't share full na...

Now assist skillset/AI agents not working in our instance

We have a instance licensed with now assist service. We have installed multiple skillset and it was working fine. unfortunately it isnt working anymore. Not with one skillset, all now assist skillset isnt working, applies to AI agents and now assist ...

Using Predictive Intelligence for Major Incidents

Hi,I'm just starting out with Predictive Intelligence and in particular, using it to predict major incidents. Is anybody using it for this currently and what's your experience with it?  Matt

AI Search, search source filter incident

Hi team,currently i want to add this new filter on search source for incident table, but i already have an error message when i add this new condition to my filter 'Location.Bussinee Group is Store' did some one know how to fix that? Thanks in advanc...

AI Search issue

Hi,I have an issue in IA search, when i try to search for example adobeacrobat (without space) i didn't get any result, but when i search adobe acrobat with space i have result, did some one know how to fix that. Thank in advance

Genius results on Agent assist for Agent workspace

Hi Everyone, As we have Genius results on AI search for Portals, Similarly Can we have Genius results on Agent Assist search for Workspace experience to provide AI-powered suggestions that appear during agent interactions to help them quickly find re...

Task Intelligence - Training Error

While training a classification solution using task intelligence we are getting an error NSE0029:Failed executing all the model in the multiple model pipeline. The same is working ok on lower instances with the data replicated. Could you please help....

Kimaya Kapoor : Exploring Innovative Solutions

Hello ServiceNow Community!I hope this message finds you all well. My name is Kimaya Kapoor, and I'm excited to join this vibrant community of ServiceNow enthusiasts, developers, and professionals!As someone who is passionate about exploring innovati...

Need help in learning Predictive Intelligence

Hi Community, I want to learn Predictive Intelligence . Please guide from where i learn . Thanks in advance !

Access Search Preview UI without ais_admin role

Dear community, I am trying to investigate if it's possible to use the Search Preview UI tool without the ais_admin role. We have some knowledge managers that could largely benefit from this tool but they should not have access to any other admin con...

Task Intelligence Recommendations threshold

Hi all,I would like to set a threshold for Recommendations populated on service operation workspace, based on my trained task intelligence solution. The threshold should be defined to recommend assignment groups with predicted confidence greater than...

Assistance Needed for Activating [Deprecated]Semantic Configuration

I would like to try displaying 10 search results instead of the current default of 3 for the virtual agent using AI Search. To do this, I need to activate the [Deprecated]Semantic Configuration, but I am unsure how to proceed. I am not certain if thi...

AI Search can t find specific articles for no apparent reason

Hello, i have 2 different clients with the same issue, and some co-workers told me that they also had this issue at some point.For some reason AI Search doesnt show specific articles, the articles shows in search source, and search profile "preview" ...