I’m unable to find the “Set Your Preferences” tab in the Task Intelligence Admin console

SurenderReddy
Tera Contributor

3 weeks ago

Hi All,

I’m unable to find the “Set Your Preferences” tab in the Task Intelligence Admin console, and because of this I cannot configure the run model in background only option for the OOTB Incident Categorization model. Is this expected behavior, or are there specific prerequisites or limitations for Incident Categorization in Task Intelligence?

SurenderReddy_0-1776148527931.png

 

 

Labels:
0 Helpfuls
  • 280 Views
2 REPLIES 2

Tanushree Maiti
Kilo Patron

3 weeks ago

Refer : Task Intelligence for ITSM - Quick Start Guide

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
0 Helpfuls

SurenderReddy
Tera Contributor
In response to Tanushree Maiti

3 weeks ago

Hi @Tanushree Maiti 

I followed the Quick Start Guide to enable Task Intelligence for ITSM, and I could not find any reference to the visibility or configuration of the “Set Your Preferences” tab. The guide explains the settings available within this tab but does not mention any prerequisites or conditions required for the tab to be visible.

I’m not sure if this behavior is because the setup is being done in a non‑production instance—this is just an assumption at this point. For your information, we are using the Yokohama build, which is compatible with Task Intelligence usage.

Please let me know if you have any insights into why this specific tab is not visible in my instance, or if there are any additional requirements or configurations needed to enable it.

0 Helpfuls