Incident Assist Activated, yet "There was an error summarising your Incident"
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-11-2024 04:49 AM
Now Assist for IT Service Management (ITSM) Implementation Bootcamp
Having enabled the ITSM Assist console and installed ITSM Incident Assist plugin and activated skills for "Incident Summarization" and "Resolution Notes Generation", when creating an incident and collaborating on the incident between Beth Allan (Ops Agent) and David Miller (Employee), I receive the error "There was an error summarising your Incident" .
When asking to summarise the process is not working. I am following the lab guide for the ITSM Implementation Bootcamp - also attached.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-11-2024 04:51 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-18-2024 09:23 AM
Hi @jason-miles
Encountering the same issue, did you get any solution yet?, if yes , please let me know
regards,
Ubada Barmawar
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-12-2024 10:59 AM
Jason / Ubada, were you able to fix this issues? If yes, can you please share the resolution?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-12-2024 02:49 PM
I am far from a pro on Now Assist, however, In the documentation, to summarize and incident, the incident needs 200 words
