predictive intelligence auto assignment and recommendation

archie5
Tera Guru

yesterday

Hi All,

I have configured PI classification solution for assignment group. It is showing AI/ML prediction under assignment group field in the SOW. What are the next steps? Do I create a recommendation now for it to recommend the group in the field? Also, how do I have recommended group populated automatically when Incident is saved?

Thanks in advance!

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SumanthDosapati
Mega Sage

yesterday

@archie5 

You can do it by using available server side APIs.

For your case especially, you can use Classification related APIs.

See sample code below

var mlSolution = sn_ml.ClassificationSolutionStore.get('ml_incident_categorization');

// single GlideRecord input
var input = new GlideRecord("incident");
input.get("<sys_id>");

// configure optional parameters
var options = {};
options.top_n = 3;
options.apply_threshold = false;

var results = mlSolution.getVersion(1).predict(input, options);
// pretty print JSON results
gs.print(JSON.stringify(JSON.parse(results), null, 2));

 

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

 

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