Predictive intelligence clustering is throwing error while training in PDI?

[Community Alums]

Hi all,

when I am trying to train the OOB std change template candidates clustering definition , first the training state is in Unauthorized and after sometimes it's throwing error Training cancelled and Training timeout why this is happening in my PDI. Training is not getting success.

What is the user of this OOB cluster std change template candidates  for  Standard Change Predictive Intelligence  for Change

We can able train the cluster in PDI?

can anyone help me this

Thanks

[Lener Pacania1]

Hi, we don't support training of Predictive Intelligence on PDI's.  When a training request is sent for a PI model we send it to a separate training instance; that request workload is prioritized for production and subproduction instances.    My recommendation is to train your models on a subproduction instance.  -Lener

[davitvoski]

Hey @Lener Pacania1 ,

currently on a sub-production instance (dev) and we are trying to train a model we are either getting a Configuration OR Network Error" or a timeout error?
We have enough records a bit more than 10000 but can't seem to train it.
In your other response I saw that this might be related to the data training center, is this the case over here as well?

Thank you

[Brian Bakker]

@davitvoski 

1. Ensure the system property [glide.shared_service_scheduler.url] is be set to "https://sncmlscheduler.service-now.com/"

2. Ensure the user "sharedservice.worker" is active, and has the correct roles - KB0824818 

If the issue persists, raise a case with ServiceNow Support and ask for the case to be assigned to me for further review.

Regards,

Brian Bakker

[Lener Pacania1]

Thanks Brian for adding the additional checks!-Lener