Predictive Intelligence - Lower Number of Predictions than Expected

Paula Cullen
Kilo Guru

Hi All,

My team has just implemented PI for reassigning assignment group based on short description. The records we're targeting are incidents and requests created from 2 specific much-used catalog items. We've specified a confidence level of 70%. Over the last few days, out of thousands of records created, we've only had a very small number reassigned by PI.

Have others seen a similar result and what would your thoughts be?

Thanks!

Paula.

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