Context: We are interested in leveraging our Predictive Intelligence model to accurately predict the HR Service and Request Type values during case submission. By doing so, we can ensure that even if a requestor enters incorrect values, our system wi...
Hi Everyone, I have a requirement where -When a agent creates a new incident ticket the prediction result should display as a message instead of auto populating the assignment group. As a agent i want whenever i select a CI in CI field and enter shor...
Configure Additional Fields and Models in Recommen... - ServiceNow CommunityPlease assist with the following: how to test this out after having this configuredand also how to configure recommended action for similar incident modelThank you!
Good day devs!Now Assist in ITSM has been enabled in the instance and all of the available skills were also activated including the Now Assist Q&A Genius Results. What are the possible reasons why the Q&A Genius Result answer card in the portal doesn...
I have not been able to find any specific guidance on how to save AI search filters between sessions for when a user is searching the KB. We would like to make it possible for a user to save their filters, so they do not have to reselect them each ti...
I see its sys_id is not included in the system property value of "glide.service_portal.enable_ais_portal.allow_list". If this AI Search is faster and can provide much more relevant results, this seems like the first portal that customers would want ...
in AI search, Genius result search configuration, Once we have enabled the triggers for Q&A. is there further configuration needed?How would we test it? and how would it show in the search experience?
We have sensitive information stored in tables that would be used to generate any ML solutions. Are the DC's that process and train the ML solutions the same DC's that host our instance? How can we find out more information? Regards,
Hello, I try to generate a code with adding a comment in Fix Scripting, to test the power of Now assist for creator but i already have an error. did some one now why ?
Hi ,can anyone guide me to remove the Compose button?
Hi Everyone! I hope another set of eyes will help me with this minor issue. I'm working on an HR incident where the employment verification link should direct users to that external link. Instead, when the user tries to go to the link, they are retur...
AI search finds the expected KB articles annotated with the meta tag, but nothing was generated for Genius Results. Hoping someone could shed light to this issue. Thanks.
I looked at the search results using the virtual agent topic block "ai search". The search results are prefixed with table name abbreviations such as "KB", "catalog", "people", and so on.What is this? The incident table now also appears in the search...
I want to create a new model in the task intelligence setup for ITSM how can I create that? Is it possible to create a new model or should we work with the existing one?
Hello I had set up an AI Search on a record producer that I am using. Initially it was working and I could generate results but now I am not getting any result and I am unsure if I had accidentally changed a setting that is now not making the result...
