I implemented the PI similarity definition on Dev Instance. And added the solution to the current updateSet and deployed it to a higher instance.
But I can see Similarity Definition and ML solutions have been moved successfully, but Training REquest Schedules are missing. So do I need to forcefully move the Training Request Schedules to a higher instance?
Dev Instance:
Higher Instance:
Or do I need to click on update&retrain again?
@Brian Bakker , I have a couple of queries...🙃
1. Why can I not see that agent-assist recommendation like this even though I configured everything and the Prediction score is 100...
Configuration :
like this
2. in what order the predicted case is sorted in the list?
You are misunderstanding the functionality of Recommendations in Agent Assist. The "Propose Major Incident" recommendation in Agent Assist does not list the similar incidents that make up the trend to trigger the recommendation. It just summarizes the trend defined for each Recommendation. Please see the trend definition configuration which will determine when the Recommendation is triggered. The same applies to Major Case Recommendation, for which the configuration is in your first screenshot, however, in your second screenshot, you show Agent Assist on an incident, where it shows the Major Incident Recommendation, so you are editing the incorrect Recommendations based on the Agent Assist screenshot.
I just wanted to share an update with you. Huge help - I was struggling with a task, but You were able to assist me and I think I've made 99% progress. Just wanted to quickly go over some details with you:
Configurations:
Similarity Definition:
Trend Definition:
** For the testing I update the threshold to 1.
Agent Assist Recommendation:
and it is working only for the Case table.
Unfortunately, it is not working on any extended table.
May I need to do the additional configuration for the extended class (or Table)?
