I’m working with the incident table in ServiceNow to train a Predictive Intelligence model, but I’m encountering issues due to class imbalance in the dataset. The records are not evenly distributed across categories, which seems to affect the model's...
I have written a sample hard-coded script to have a client script that shows a message on submit to suggest that the quality of the incident description needs to be improved. How can I define the below highlighted variable so that it is using the sco...
Hi All,I want to learn Ai agent Topic with Hand-on experience can you suggest me any use case to learn that... Regards,Syed K
Hello everyone, I'm following an SN video training ITSM: Activate and Configure Predictive Intelligence (min 27), and they're showing some pre-designed use case templates that I don't have access to. I've installed all the plugins that seem necessar...
Hello, I'm trying to configure the Task Intelligence for CSM: Similar Open Cases. The model needs 10'000 record to be trained. This is very difficult to have in my situation. This needs a very huge company to have as many records for training as requ...
Dear Community, I have installed the Predictive Intelligence for Knowledge Management plugin (com.snc.knowledge_ml) and would like to configure it. However, I am unsure of the steps required for the setup. I would greatly appreciate step-by-step guid...
Hi, I have created a similarity solution definition that generates similar incidents for an incident record. Is there any way i can get the latest 5 incidents based on "Created" field. As far as I know there is no field for sorting the results. Pleas...
We have a requirement where we need to export a dynamic content from table extended from Case table as an PowerPoint Slide. How can we achieve this in ServiceNow?
Hi All, We have a PDF in which some information saved in the form of radio buttons and checkboxes. I want to read the value of those radio button and checkboxes as they are selected/checked or not. Please help me in this.ThanksRameshwar Nalawade
We have a requirement when someone input the value in the description field of the submission form of a custom table which is extended from Case table to have "Predictive Intelligence" added to it, so that as a user is typing in their Description, th...
One of our customer wants to make sure they are aware where their data is being moved around (if at all) and is secure. Since they are on PRO and we were chatting about enabling AI/ML, and they asked where the AI/ML work is done for Agent Assist and ...
What are the top three things that most customer's need to change process wise or technically to be able to leverage and take advantage of AI Ops in their current ServiceNow instance?
What are the top three things that most customer's need to change process wise or technically to be able to leverage and take advantage of AI Ops in their current ServiceNow instance and why is that?
We are in the process of implementing the " Similar Resolved Incidents" model under Predictive Intelligence, currently in our test environment, and preparing for production deployment. As part of governance requirements, we need to ensure we can prov...
