Ai search on knowledge search

HiWe are using knowledge search in knowledge page .And the portal is enabled AI search.How to enable the AI search for knowledge search?Otherwise we have to filter certain article in knowledge page how to achieve this?

How to handle dynamic sections with Document Intelligence

I'm currently looking at using Document Intelligence to extract data from some forms. These forms, for example, are for requesting assets. As these are smart PDF forms, they have the ability for the end user to dynamically add as many assets as they ...

Articles are opening in the backend form view in escportal

Hi, Knowledge articles when searched with number in the esc portal are opening in the backend form view (that is id=form)whereas the expected behavior is different.It is working fine and was opening as frontend view when searched with the short descr...

Impacts of a protected business rule being deactivated ?

Hi All , We are facing an issue in duplicate fields update in work notes of customer service module .This is happening due to a task intelligence protected business rule - Categorization Predictions -On Change. This business rule got installed along ...

Can we still use scripted external search sources with AI search

I need to integrate external content search into the search results on the Employee Center. The external system provides a REST API for searching resources by the search term. Previousely with Zing search, it could be done quite easily with the Zing ...

which certification need to do for Servicenow Gen AI ?

NOW Assist Resolution Notes - agent names

Hi all,We are currently working towards implementing NOW Assist resolution generation for incidents.  We have noticed that the notes often include the full name (first and second name) of individuals that worked on the ticket.  We don't share full na...

Now assist skillset/AI agents not working in our instance

We have a instance licensed with now assist service. We have installed multiple skillset and it was working fine. unfortunately it isnt working anymore. Not with one skillset, all now assist skillset isnt working, applies to AI agents and now assist ...

Using Predictive Intelligence for Major Incidents

Hi,I'm just starting out with Predictive Intelligence and in particular, using it to predict major incidents. Is anybody using it for this currently and what's your experience with it?  Matt

AI Search, search source filter incident

Hi team,currently i want to add this new filter on search source for incident table, but i already have an error message when i add this new condition to my filter 'Location.Bussinee Group is Store' did some one know how to fix that? Thanks in advanc...

AI Search issue

Hi,I have an issue in IA search, when i try to search for example adobeacrobat (without space) i didn't get any result, but when i search adobe acrobat with space i have result, did some one know how to fix that. Thank in advance

Genius results on Agent assist for Agent workspace

Hi Everyone, As we have Genius results on AI search for Portals, Similarly Can we have Genius results on Agent Assist search for Workspace experience to provide AI-powered suggestions that appear during agent interactions to help them quickly find re...

Task Intelligence - Training Error

While training a classification solution using task intelligence we are getting an error NSE0029:Failed executing all the model in the multiple model pipeline. The same is working ok on lower instances with the data replicated. Could you please help....

Kimaya Kapoor : Exploring Innovative Solutions

Hello ServiceNow Community!I hope this message finds you all well. My name is Kimaya Kapoor, and I'm excited to join this vibrant community of ServiceNow enthusiasts, developers, and professionals!As someone who is passionate about exploring innovati...