Forum Posts
Resolved! servicenow ai agents
i want to learn ai agents in serviceNow. What is the path to learn? any recommended course to master it and hands on with real world use cases?
How can we make Now Assist more conversational and interactive
How can we make Now Assist more conversational and interactive? For example, when I ask a question and it returns a knowledge article summary, it doesn’t follow up to ask if the answer was helpful. Ideally, if the user indicates the answer wasn’t hel...
Resolved! Predictive Intelligence use case templates
Hi, I'm unable to see any templates. I've installed com.snc.incident.ml_solution this plugin along with the core ones but still I'm unable to view them.
Predictive intelligence: Similar Resolved Incidents
The recommended actions for Similar resolved Incidents we dont want it to link to parent and we want to add close codes. I tried this by copying the subflow Copy Resolution and customizing it to the way i wanted but when i tried to test it seems it w...
Action Missing in Predictive intelligence flow
Hi All,Use Predictive Intelligence in Workflow Studio with ML actions I have followed the following doc and installed required plugins. I have created new flow for PI but inside flow i couldn't find "Predictive classification" action. I can see the a...
Unable to Search or Display Indexed Confluence Knowledge Base Articles via AI Search
Hello everyone, I’m working on enabling authorized users to search Confluence knowledge base articles through AI Search in ServiceNow. Here’s what I’ve done so far:Installed the External Content Connector (sn_ext_conn) plugin.Configured the connectio...
Model couldn’t finish training because of a configuration or network error in Task Intelligence
Hi,we want to train the model and deploy the model for Case categorization, but we couldn't able to train the model we are getting Error like " Your model couldn’t finish training because of a configuration or network error. Review the training setu...
Resolved! AI Search results not displaying the Short description and Description of the Order guide.
Hello Experts, I created a new Indexed source for Order guide and mapped Search source. The new tab is visible in the Employee center but the Order guide short description and description is not visible. Attached the screenshot below; Am i missing a...
Measuring success of Predictive Intelligence
Hi, We have just implemented Predictive Intelligence to predict assignment groups and would like to measure the solution's effectiveness. Other than manually engaging agents and reviewing reassignment data from cases, are there any reports that can b...
Prediction Results dashboard doesn't show my solution
Hello,I've implemented a ML solution but it is not appearing in the filter for the Prediction Results dashboard. How can I enable it?
Search Results having cutoff short description for Record Producers
Hi Experts, We are currently encountering issue for Record Producers, we already have the Field Settings and Mappings like what was suggested on this Solved: Re: AI Search results not displaying the Short des... - ServiceNow Community and the short_d...
Ajay Hinduja (Switzerland) How do I enable AI Search in Virtual Agent or custom portals?
Hey there! I'm Ajay Hinduja. Born in Punjab, India, and now living in Geneva, Switzerland (Swiss). I am currently trying to enable AI Search within Virtual Agent and possibly extend it to some custom portals we’ve built. Has anyone here done this be...
Predictive Intelligence- Create a UI action for similar incidents
Hi All, Has anyone implemented the Similar Incidents UI action based on Predictive Intelligence output. Thanks,
Task intelligence Recommendation on the incident fields are not working
The recommendation are not working on the system incident for task intelligence but the auto filling of the fields such as category and subcategory are getting predicted Can I know how should I fix this where I want a recommendation for those fields ...
