When i search the request number in the employee center its going to the backend. How can i fix it?
When i search the request number in the employee center its going to the backend. How can i fix it?Same for everthing. If i serach the number.
Forum Posts
Issue with Regression Solution Output for "Estimated Time to Resolve" Prediction
Hi Everyone,We have implemented a Regression solution for the 'Estimated Time to Resolve' (ETTR) field on the case table in ServiceNow. The ETTR card is successfully populated in the workspace, and the prediction is showing a value. However, when a c...
AI Search - semantic search
I'm trying to find out more about AI Search. For now (March 2025) it looks like Semantic Search (vector) is only available in limited cases:For the rest, it seems there is only keyword search, which is far inferior to semantic search (embedding/vecto...
How to get started with Now Assist plugins in PDI - Yokohama
I am trying to learn Now Assist for IT Service Management (ITSM) in PDI, while I try to install from Now Assist Admin> Settings > Plugins it takes me to ServiceNow store website, but in the ServiceNow Store it does not let to login using my ServiceNo...
Predictive Intelligence - Clustering is showing error
Hi @Brian Bakker Couple of weeks before we tried to work on PI with our sub-prod instance (dev) and it was working fine after updating the system property [glide.shared_service_scheduler.url] is be set to "https://sncmlscheduler.service-now.com/" and...
Error encountered while training a classification model using Predictive Intelligence
Hi All,I am trying to train a classification model based on the incident table using the Predictive Intelligence module. I am facing the following issues.1. NSE0016:Failed to execute component Preprocessor : Schema and number of arrays unequal[ERROR:...
Document Intelligence
the task is processed and as an output, i am getting empty, as shown in images with no error message can anyone guide me in this
Unable to view the document in in DocIntel
I tried to create the document task by uploading one of the sample invoices I have, but when I tried to open the document in DocIntel, I am unable to open the file in the DocIntel module, Please help me find a way through it
Issue Auto Resolution for HR - How "Resolution requires" field works?
Hi, Do you know Resolution requires field on HR case Table works?I could not have found any information in Docs.I have to explain what field this is and How it works to Process Owners to convince the process change.
AI for the Service Desk
Hi,I am looking for foundational requirements that are required before an organization starts to build an AI Search tool for the Service Desk to use for providing support. Do they need a mature knowledge practice in place? Or a strategy in place to...
Document Intelligence Category instead Field
Hi, I'm new to this DocIntel, I'm trying to use DocIntel to read invoices and after I set up the fields that I wanted to read, I did the attachment etc, then when I goes to the show in DocIntel the fields that I entered showing as category instead f...
How does AI Search work in SOW (Service Operations Workspace)?
What's the search scope for AI search in SOW? I want to know if customized or skip to use some columns, whether it will impact the AI search result? Thanks for any comments/guidance.
AI Search returns inconsistent results
We are evaluating AI Search.I have indexed the complete Incident table (indexed source) - I can confirm that all my incidents have been indexed. I have mapped short_description to title, and description to text.I use this indexed source in my Search ...
AI Search in Virtual Agent
I want to implement AI search in Virtual agent(VA). So based on that I have enabled AI search for Service portal and also for VA. As per the process, configured the Search application, search profile, created autocomplete suggestions and all required...
How can I store Extracted Values in
I need to display the extracted values of document verification task [sn_doc_processor_extracted_value] in workspace, however the extracted values are stored in table [sys_di_extracted_value], what can I do? BackgroundAccording to guideline, first of...
