Predictive Intelligence- Create a UI action for similar incidents
Hi All, Has anyone implemented the Similar Incidents UI action based on Predictive Intelligence output. Thanks,
Forum Posts
Task intelligence Recommendation on the incident fields are not working
The recommendation are not working on the system incident for task intelligence but the auto filling of the fields such as category and subcategory are getting predicted Can I know how should I fix this where I want a recommendation for those fields ...
Ajay Hinduja Geneva:How can I customize Virtual Agent conversations to match our business workflows?
Hi everyone,I’m Ajay Hinduja, Geneva, Switzerland (Swiss) working on implementing AI-driven solutions within our ServiceNow environment to better align with internal business processes.We’re currently exploring ways to customize Virtual Agent convers...
Task Task
Where is Form Context Menu
Predicitive Intelligence - Classification Solution Conflict under SOW
I’ve built a classification solution that predicts category, subcategory, case type, and assignment group. This solution works perfectly for Team A.Now, I’ve created a separate implementation of the same solution for Team B. Under the Classic UI, eve...
How to leverage Predictive Intelligence on imperfect data?
Customer is looking to implement Predictive intelligence but the exisitng data is improper and not clean.Ex - not all the incidents are properly categorized. For few incidents, category itself is not set. etc. How can we use Predictive intelligence/T...
Knowledge Base for AI Agent in ServiceNow AI Studio
Hi everyone, I have a problem. I need to create an agent that has an external knowledge base (2 documents of around 500 pages each) where it should retrieve the information necessary for output. How can I create a repository to upload the documents ...
Pass INC. fields to new REQ/RITM.
Hello! I created a UI Action on the INC. called 'Create New Hardware Request', which brings users to the New Hardware Request Order Guide. Within that order guide, we have three catalog items that share the same fields that I want to pass from the IN...
Task intelligence is not predicting on the user service field on the incident form
I have configured the action on the task intelligence model and mapped the fields to predict on the user service once the incident is submitted but on the user service field its not predicting the services once the ticket is submitted
SharePoint search connection
Is there an option to get search results from SharePoint and integrate them into ServiceNow without using a subscription-based plugin like the SharePoint Connector? I can fetch the data from SharePoint using REST messages, and if needed, I can use fl...
Predictive Intelligence for Change Management - Standard Change Template Candidates
Hi,As part of the Predictive Intelligence for Change Management plugin, there is a table that is included for 'PI Template Candidates' (std_change_template_candidate), in addition to a pre-defined Clustering Solution Definition for 'STD Change Templa...
How to migrate trained Uses Cases in Document Intelligence in Xanadu or Yokohama within Instances
Hello Community,Hope all are doing well.I am working on ServiceNow Document Intelligence for one of our projects, which I need to train few Invoices which are in PDF Document, I did all the trainings for documents in Dev Instance and I need to move t...
AI Search Index Source & Search Source Configuration for Task table
I'm hoping this is a simple one to answer. I'm trying to create an AI search indexed source and search source that will allow users to search for their active tasks via Employee Center portal. Steps taken:Index Source - I've created an AI Search Inde...
Darshan Hiranandani : how to fix class imbalance in ServiceNow tables for Predictive Intelligence?
I’m working with the incident table in ServiceNow to train a Predictive Intelligence model, but I’m encountering issues due to class imbalance in the dataset. The records are not evenly distributed across categories, which seems to affect the model's...
How to use a Custom Skill LLM out put in a Client script
I have written a sample hard-coded script to have a client script that shows a message on submit to suggest that the quality of the incident description needs to be improved. How can I define the below highlighted variable so that it is using the sco...
