We are looking to increase visibility and awareness beyond the sparkle icon when recommendations are made but not selected on Incidents and Catalog Tasks in SOW. Our idea is to compare the selected value to the highest confidence recommendation. The ...
I have a requirement to enhance AI Search results on the portal when searching for incidents. Currently, the results display the description and short description fields. However, when I attempt to add new field mappings, I encounter the error "'text...
Hello Community!Good day. I'd like to ask if you know how to disable search suggestions showing when you typed in the search bar. The search bar is located in the global header menu in the taxonomy page. We wanted to disable it because when you click...
Hello everyone,I have a requirement to auto route incidents to the correct assignment groups using Predictive Intelligence. Thanks!
Hello All, I have got a requirement as below: As the problem management process owner, I want to ensure that we minimise duplicate problem investigations and consequently improve the efficiency and effectiveness of our problem management capabilities...
I tried to enable the AI Search in my PDI around a month before, but the status is still showing as 'Requested'. Can anyone provide the next steps for this issue?
Hello! We are in the middle of implementing AI Search for our service portal (no Virtual Agent yet). We have some catalog items that are pretty general services, and I was hoping to use meta to flag some of the items that would apply. I don't want th...
I am following the documentation at https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/model-context-protocol-client/reference/mcp-client.html to add an MCP Server to my instance. I believe I have followed all the s...
For point 1 -> New classification solution available to all - Where do we expect to see them? Thanks in Advance
Hi SN Experts,When filling out the form users are shown a list of HR Knowledge articles/Catalog Items matching their problem description before they submit.I was able to make this by Nav > AI Search > AI Search Assist > Record producer configuration....
I've implemented a ML solution but it is not appearing in the filter for the Prediction Results dashboard.My solution is classification solution
How can we trigger AI Search from script against a search profile?I found "AISASearchUtil" but there is no API document available, and this article says not to use it for production purpose.
Like knowledge search, I want to search in few specific CMDB tables using some search term provided by user in Now Assist AI Agent.I couldn't configure those CMDB tables as indexed source in AI Search because it is not supported.But I came across thi...
Hi Community,I’m working on a requirement where I need to build a chat-like interface in ServiceNow.The idea is:For a particular record, a user will upload a document into ServiceNow.The AI model should be trained only on that document’s data.If the ...
Hi Experts,I am working on a dashboard to analyze user search behavior and would like to retrieve the top 5-10 searched queries from Global Search in ESC.I am aware of the sys_search_event table, but I am unsure how to determine the most searched que...