Regression Definition - Predictive Intelligence

[Surya S2]

What are the best input field and output field to get the best accuracy level of the output? 

I want to predict the resolution time of the Incidents. So, please tell me the best input fields to get the best accuracy level.

Best regards

Surya

[Lener Pacania1]

Depends on your data quality.  As inputs you can start with short desc, description, resolve time.

You will want to reference the following articles: data quality analysis and regression tuning.

Note - ServiceNow is re-writing the Regression algorithm in Task Intelligence to make it easier for customers to adopt. (SAFEHARBOR).