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Forum Posts

AI Search returns inconsistent results

We are evaluating AI Search.I have indexed the complete Incident table (indexed source) - I can confirm that all my incidents have been indexed. I have mapped short_description to title, and description to text.I use this indexed source in my Search ...

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AI Search in Virtual Agent

I want to implement AI search in Virtual agent(VA). So based on that I have enabled AI search for Service portal and also for VA. As per the process, configured the Search application, search profile, created autocomplete suggestions and all required...

Resolved! Recommended actions for Task Intelligence solutions

Hi, When setting up Task Intelligence, as the final step I am asked to setup recommended actions. Does anyone know whether the Incident context and recommended actions should appear OOB pre-configured? I can't see any at when using the OOB setup. Is ...

Chaz_ by Tera Guru
  • 3686 Views
  • 7 replies
  • 3 helpfuls

When Enabling AI Search CSS is getting changed

I have enabled the AI Search in my Instance, after enabling it, the CSS or the look of the portal is getting changed.  See below screenshots 1. After enabling AI Search the portal looks like this  2. Before AI Search Any help on this, how can I fix t...

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Ujjwal019 by Tera Guru
  • 976 Views
  • 2 replies
  • 0 helpfuls