servicenow ai agents

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aliurrahman
Tera Contributor

‎09-11-2025 11:09 AM

i want to learn ai agents in serviceNow. What is the path to learn? any recommended course to master it and hands on with real world use cases?

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M Iftikhar
Tera Sage

‎09-12-2025 07:56 AM - edited ‎09-12-2025 08:02 AM

Hi @aliurrahman 

Start with the Basics:
Begin with the Introduction to Agentic AI course to understand the fundamentals of AI agents and their role in ServiceNow.
https://learning.servicenow.com/lxp/en/general/introduction-to-agentic-ai?course_id=3b88f87b976f5e90...


Deep Dive into Now Assist AI Agents:
Enroll in the Now Assist AI Agents Deep Dive course to explore advanced features and functionalities.
https://learning.servicenow.com/lxp/en/now-intelligence/agentic-ai-executive-micro-certification-lea...

Hands-On Practice:
Utilize the Agentic AI Development Guidelines and Use Cases to gain practical experience by working on real-world scenarios.
https://www.servicenow.com/community/in-other-news/agentic-ai-ai-agent-development-guidelines-and-us...


Certification Preparation:
Prepare for the Agentic AI Micro Certification to validate your skills and knowledge in AI agents.
https://learning.servicenow.com/lxp/en/now-intelligence/agentic-ai-executive-micro-certification-lea...


Here are some videos that can help you learn about ServiceNow AI Agents:
https://www.youtube.com/watch?v=wzu8M9nlwsI
https://www.youtube.com/watch?v=-DzGZDjiYJs


Thanks & Regards, 
Muhammad Iftikhar 

If my response helped, please mark it as the accepted solution so others can benefit as well.



Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

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shun6
Giga Sage
Giga Sage

‎09-11-2025 05:32 PM

Hi @aliurrahman,

I reccomend to follow this learning path!

Now Assist AI Agents Deep Dive - ServiceNow University

thanks.

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Bhuvan
Giga Patron
In response to Bhuvan

‎09-14-2025 07:26 AM

@aliurrahman 

 

Did you get a chance to review this as I believe the information provided should answer your question

 

If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

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Bhuvan
Giga Patron
In response to Bhuvan

‎09-15-2025 04:51 AM

@aliurrahman 

 

Thanks for marking the post as helpful.

 

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

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