create incident ticket via email

[lakshmanrao 217]

create incident ticket via email

[Chetan Mahajan]

Hi.

              you can create it by inbound email action refer this article Incident creation via E-mail (Inbound Action) for more details.

Kindly mark correct and helpful if applicable

[Sulabh Garg]

Hello

Its already available out of the box (Inbound email action) .

Please Mark ✅ Correct/helpful, if applicable, Thanks!! 

Regards

Sulabh Garg

[SumanthDosapati]

Hi @lakshmanrao 217 

There will be already an existing inbound action in your instance.

Navigate to System Policy > Inbound Actions

Search with name 'Create Incident' and open it.

You can check that for your reference.

Mark as correct and helpful if it solved your query.

Regards,

Sumanth

[Victor Peinado]

how would you llike to create an incident via email? OOB it is ready however yo uhave to turn on receiving emails and if you have a DEV environment it may be off. In DEV if you turn on it will be easy to test by sending email to "yourinstancename"@service-now.com. This should create an incident if not you can look at the logs to see the email comin and then see what occured with it.

Thanks and hope this is helpful, if you have any other questions let me know,

Victor Peinado