Outlook email approval link opening in Chrome not a new email

[daniellethomson]

Anyone know the the setting in Outlook or Chrome that needs to be updated when a user is clicking on the approval link in Outlook and it's launching a Chrome browser instead of the approval email?

[scott barnard1]

Hi

in your notification, i'm guessing it's on the approval table

What do you have in the body?

I'm expecting something like

Click on ${sysapproval.URI} to review ${sysapproval} - clicking opens the default browser set on your client

and for mail links

Click on the links below to either Approve or Reject
${mailto:mailto.approval}     ${mailto:mailto.rejection}

For your default browser it's by OS, for example on Windows 10

• Select the Start  button, and then type Default app settings.

• In the search results, select Default app settings.

• Under Web browser, select the browser currently listed, and then select Microsoft Edge or another browser.

  

[daniellethomson]

Correct. our approval is a link like you showed above.

The users default browser is Chrome and I seem to remember a setting in Chrome or Outlook that to can set so links in Outlook don't open this way. 

[sachin_namjoshi]

This means there is an issue with your email script, email notification which is sending approval link to users.

Following it he code for email script which you need to use in your email notificaiton

var img = "/ApproveButton.jpgx"; // update as per your approval image
var response = "approve";
template.print(renderMailtoButton(img, response));

Regards,

Sachin

[daniellethomson]

This is only happening for one user and we haven't have any issues for 2 years. The issue isn't with the script.