Portal Search Results redirecting to Backend Record Producer scripts

Jonny Mac
Kilo Contributor

‎09-10-2022 02:53 PM

Hi, 

I am having a major issue with Portal search in one of my instances, I cant narrow down the root cause. On my UAT works as per design, once you search a specific catalog item, it displays the results and once you clicked, it takes you to the catalog item form to fill in. However, in dev instance, once you clicked in the results form link, it takes you to backend record producer script. Please see the screenshot below where it takes you. 

find_real_file.png

 

Has anyone had this issue before? Appreciate any recommendations/advises. Thanks

Jonny

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fredfariello
ServiceNow Employee

‎10-20-2022 06:59 PM

Hi Jonny, I am having the same odd issue. Did you ever find out the cause?  Thanks!

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neilgretton
Tera Expert

‎10-03-2023 07:30 AM

Same here, did you ever get a resolution?

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fredfariello
ServiceNow Employee
In response to neilgretton

‎10-11-2023 09:31 PM

I was told the ECPro store app had a bug, they downloaded the latest version. For me at least that was the issue

 

neilgretton
Tera Expert
In response to fredfariello

‎10-11-2023 11:51 PM

I was able to fix this issue by adding the "******Service Portal" to the "Service Portal(s)" field in the relevant "AI Search Result Actions"

https://<instance>.service-now.com/now/nav/ui/classic/params/target/sp_ai_search_results_action_conf...