Service Catalog Flow is not triggering when a catalog item is submitted.

[Joanne Johnson1]

I created a flow for a service catalog request & successfully tested it within flow designer, however; when I add it to the catalog item, it is not picking up the flow. I confirmed that the flow is published. 

When I submit the catalog item I don't see the execution of the flow at all.

Trigger Condition: Service Catalog

This is the catalog item with the attached workflow:

[Saurav11]

Hi

Check this thread out shuld get your answer

https://community.servicenow.com/community?id=community_question&sys_id=ab4daaf9dbe8885cd58ea345ca961959

Please mark correct/helpful based on impact

[Joanne Johnson1]

Hi Saurav,

The link was helpful; note that in addition to updating the Business rule "Start FlowDesigner Flow" for the table sc_req_item to remove the  "request_approved" condition, I also had to check the insert box on the "When to run" tab.

Thank you for responding to me, it certainly helped!