Hi all, We created a variable set in a catalog item with 6 Variables. In that variable set 2 variables are label type fields. And 4 variables are check box types. Requirement is to select at least one check box from the list of 4 checkbox variab...
Hello, I want to show help text based value selected in a previous variable. Variable1 -> Yes/No Variable2. If Variable1 is set as YES then the help text of Varible2 should be "Test 1". If Variable1 is set as NO then the help text Variable2 should be...
Just upgrade my DEV instance from Jakarta 8b to London P1H1 and am having an issue I can't quite figure out In both our DEV and PROD instances, I have the following snippet of code in an onChange Catalog Client Script function displayMessage(){ getM...
How to get the list of groups a "requested for" user belongs to and the managers of those groups using a script?
When you select the Related Link to go to the Risk Assessment, a window opens, but no questions are listed. This is working on the TEST and PROD instance, but no longer working on DEV. Trying to track down what changed on DEV to cause this issue. ...
I need to show a 15 min. of timer when the incident got first updated.
Hi everyone, Does anyone know any article or learning material on how to create a scripted performance analytics indicators? On the indicator form there is a way to sum up the results based on a script, see below. So I have a certain logic that I w...
Hi EveryoneWe need to make a decision regarding a migration of Lotus Notes applications.Can anyone please help me know advantages and disadvantages of Servicenow and Sharepoint?
Issue : Imports set shows error 'No transform entry or scripts are defined'. Steps 1. Create request and add csv file 2. run the data source for received CSV via REQUEST 3. Transform attachment - csv file details to Targe...
_form.getParameter('sysparm_id'); - not working in portal what should be the alternate way to prevent error in portal. function onChange(control, oldValue, newValue, isLoading) { if (isLoading ) { return; } var item = g_form.getParameter('sysp...
Hi , I have created a field of name "External Test ID" type "Integer". There is comma appearing which I do not want. Later when i try to change the type. It is giving Error! Note : These data were loaded from Excel sheet. Thanks, Vaishnavi
The incidents assigned to me list in Agent Workspace is OOTB for our instance. When I use the Assigned to Me filter I see incidents assigned to me and anyone who has me set as their delegate. The filter is defaulted as Assigned to My is (dynamic) O...
Hi, We have assigned the itil_admin role to some users however have noticed we are unable to assign tickets to these users. When we type their name in the assigned to field, 'invalid reference' is displayed. The user is present in the user table and ...
Recently upgraded from New York patch 9a to Paris Patch 1 hotfix3. But the mid Server didn't get upgrade. Error below Reported mid server version 'newyork-06-26-2019__patch9a-06-24-2020_08-10-2020_1624' is not compatible with instance version 'paris-...
Hi Team, I would like to "bulk close "RITM's but i dont want to send email notifications on that RITM records. These old record if service now send notifications again users may cause confusion.(i dont want to go below method it may cause issues it w...
