Resolved! Formatting the Label in Catalog item in Servicenow
Hi all, I want to format the Label field text . Please guide
Forum Posts
Email notification not being triggered by event that is processed
Dear community, I'm having some issues with an email notification not being sent. This notification should be sent when an event is triggered and the event itself is triggered by a business rule through gs.eventQueue(). I've debugged the business rul...
How to efficiently setup a shift pattern to allow weekly rotation?
Hi expertsI have been struggling to find the most efficient way to setup the various shifts I have. Would love to hear from the experts.4 shifts in my team, there are 2 members each shift.0800-16001200-21001500-00002000-08001. The system does not all...
Resolved! Make Catalog category visible to only one group.
Hi All, I have a category and it has three catalogs in it. I want make that category visible only to one particular group in Service portal. Can anyone please help me to achieve this.
Resolved! Using multiple catalog variable values ( 3 lookup selectboxes), filter the list to display for 4th lookup select box
I have a table with multiple columns and out of which 8 are Col1 Label | Col1 Value | Col2 Label | Col2 Value | Col3 Label | Col3 Value | Col4 Label | Col4 Value | In Catalog Item, I created 4 Lookup Select Box variables and each one uses one each c...
Resolved! how to delete parent and child tasks on one go
Hello All, I have a requirement , we are able to delete parent record but respective tasks are remaining orphaned. How can we delete the child tasks along with parent cases. Is it possible to do automatic deletion ?? or can restrict the parent cas...
we are not received email but in email logs showing email sent and recipients also not showing in notification added user,delegate at who will received tab?
we are not received email but in email logs showing email sent and recipients also not showing in notification added user,delegate at who will received tab? Scenario: Whenever delete delegate user , that time received email original user and delega...
Resolved! I want to set current user (logged in) into String field
I want to set current user (logged in) into String field and as well as in another field want to store time as per their time zone in service catalog. How should i do this? Thanks.
Resolved! Need Help on removing HTML tags Inbound Action
Hello Folks,Please read the whole scenarioFrom Outlook their is an inbound request hitting the ServiceNow table through XML gate way, A new request is been created and the form has a field called Message(HTML type). whatever the text is added in the ...
Resolved! How to populate list collector based on two fields?
Hello, We have a requirement to populate the right side of List collector referencing to Application table with respect to two Select box field choices. Selectbox - Category : Customer , Selectbox - Category : Vendor Sel...
In a Business Rule Dot-Walking with getValue() or getDisplayValue() are not showing any Values
Hi Community, I am trying to set the "Needed at" date on a Request Item via a Business Rule. I am using the following code: (function executeRule(current, previous /*null when async*/ ) { gs.log("This is the Request sys_id: " + current.getUniqueV...
Resolved! How to display current logged in user name not userid
Hello, I want to populate username (fullname) not user id in opened by family.Can anyone help?
Resolved! Is snow : SAAS or PAAS ? How
Is snow : SAAS or PAAS ? How
Resolved! Unable to update reference field through data import
I am trying to import data in Hardware [alm_hardware] table. There is one field on the form called 'stockroom' (referenced from alm_stockroom). I am not able to update this field. Any suggestions as in why it is happening would be great. I am importi...
Resolved! How to find the count of duplicated array values and list it in key-value pair object.
Hi, How to find the count of duplicated array values and list it in key-value pair object. for example : having array of {a,b,a,c,b,a} the result would be [{"group":"a","score":"3"},{"group":"b","score":"2"},{"group":"c","score":"1"}] Can anyone he...
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