Hi all, I want to create scheduled email report for duplicate serial number in computer table . via below script I am able to get the duplicate records but I want to send this records in excel format in Scheduled report. In report I am not able to pu...
Hi Team, Having a requirement to write a ACL to allow only members of a particular group to edit three user defined fields in location table. Kindly suggest. Regards, Kayathri
Hi, We have an issue reported by users related to emails cannot be opened on Change Request tickets. Error reported: "Insufficient rights to read the email body" when he is trying to click on "Show email details" under activities section. This w...
Hello, I am working on pulling attachments from a third party ServiceNow instance to client's ServiceNow. Third party system does not POST the attachments, but we need to pull the attachments on regular intervals. I am using GET API to retrieve the a...
Hi, My requirement is to have a button beside one string field on incident form, when i click on the button it should take the content from that string field and paste it in comments and update the incident... I have created a UI macro for that and...
In SN Discovery is there a way to put list of IP#s to be excluded from any discovery that is run in the Discovery Schedule jobs. This is for all IP ranges not just one Discovery Range set. If anybody try to run a discovery in a schedule job or a quic...
since am new to inbound email actions , i just want to know that , what is the use of checking and unchecking the stop processing box ?
Hi All, There is one catalog item which is not available to any users expect admin, where as other items are available as configured, No user criteria or restrictions kept for item still it is not visible,Please help.
I have a requirement to assess risk for some CIs. I basically need the same exact functionality of the the Change Risk Assessment plugin (which we have successfully deployed). I have 3 sets of questions with weighted answers that I wish to evalua...
Hi,how can i say current.isNewRecord in Condition?its not State i think.
Hello,I have requirement to trigger a batch file residing on MID server to be executed when user create a request from a service Catalog. Is it possible to do that? How can we execute a .bat file on MID server from a workflow? Please provide some gui...
Hi everyone.We have noticed that Discovery is not pulling in Lenovo computer model names/numbers as expected which is causing problems when it comes to reporting etc. Dell machines populate Model ID as follows e.g. Dell Inc. OptiPlex 760 which is log...
Hello, Can you please help me with interview questions for SLA ? If you can provide answers too, it would be a great help.
This message appears when i try to insert an incident from service portal: Sorry, either the data don't exist or you don't have the access but the incident its created
Hello All Can some one please help me to fix this issue?
