ServiceNow to Azure Service Bus Subscription Integration API

[jbugarin]

Hi,

I am needing to setup a ServiceNow instance to be able to connect to an Azure ServiceBus and subscribe to a topic. Once subscribed, I am needing it to be able to listen for the response after subscribing to the ServiceBus and then processing the response in a workflow. 

Any tips/suggestions on this would help as I have not seen any knowledge on connecting ServiceNow with a Azure ServiceBus for a successful connection/subscription.

[Thomas Lindenho · Accepted solution]

Hi,

without further details, I think a good approach would be to subscribe to the topic and use a scheduled import to get new messages from the topic. You can create or update target records by transform maps with the received data of the messages and trigger the workflow.

Hope that helps.

Kind regards
Thomas

[jbugarin]

Hi Thomas,

Thank you for the response on the question. That sounds like it would have been a good way to go through it, but we went a different route. Instead we had the topic become an API call and were able to send it to a scripted API in ServiceNow and achieve the functionality we needed. 

Thanks Again!

[User665925]

Hi jbugarin,

I have similar requirement, could you please explain bit more on how did you achieve this, thanks in advance

[Rohit7]

Hi jbugarin,

I have similar requirement, could you please explain bit more on how did you achieve this, .

1. I understand that - Scripted Rest API created in ServiceNow to accept messages posted in service bus and accordingly records get updated /created in SNOW.

2. where you have published endpoint at Azure service bus end.? 

thanks in advance