What is Data migration in ServiceNow can any one provide me from the scratch

[Veera raju]

Hi,

What is Data migration in ServiceNow can any one provide me from the scratch.

regards,

[prashantdharne]

What is the context? Data Migration could be inbound (you need to pull data from external system like BMC, SQL Database, etc) or outbound (you need to export data to another system). If you could give more context perhapssomeone could help.  

[Varsha21 · Accepted solution]

Hi Raju,

Data migration means suppose client is switching from any legacy system to service now.

like Remedy is also a ITSM tool but because of some advanced functionality(check difference between remedy and service now) some client has been moved to service now.

then Question is which kind of data we can move to or migrate to servicenow,(client changed only the system not the data ,data will be same  after )

e.g all incidents,problems,change..etc Users data like Users,Department,Company,location,requests..etc

So now within one day client can not move Remedy to servicenow,

there are some Best practices to move data. 

please go through links you will get idea about it,

https://community.servicenow.com/community?id=community_question&sys_id=b65587addbd8dbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=602d03a9db9cdbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=6b4a4ba9db5cdbc01dcaf3231f96...

https://www.softwebsolutions.com/resources/migrating-legacy-ITSM-system-to-ServiceNow.html

https://www.linkedin.com/pulse/10-best-practices-when-migrating-from-bmc-remedy-siva-devaki

https://community.servicenow.com/community?id=community_question&sys_id=e46acfa9db5cdbc01dcaf3231f96...

thanks

[Tetiana Belevsk]

Hi Raju, 

Basically, data migration is a process when you move all your data from a legacy system to ServiceNow. Depending on your source platform, you can import such records to ServiceNow as:

• incidents
• users
• companies
• users (admins)
• groups
• articles 
• knowledge bases
• categories
• problems
• changes
• tasks

Before setting up a migration to ServiceNow, you need to:

1) activate a cloud migration app in ServiceNow;

2) create an API user with certain permissions;

3) run a Demo migration;

For more details, check this out.