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Resolved! Visual Task Board restriction

Hi, Does anyone know how you can restrict what is allowed is guided boards?  I want to allow ITIL users the ability to use boards but at the moment an ITIL user can select a pile of things, the worrying this is that it allows them to view records eve...

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Riaz3 by Giga Expert
  • 2630 Views
  • 8 replies
  • 2 helpfuls

How to include attachment in Approval notification email

Hi When a user raises a request item in the catalog, they have to attach a document to this, and when they submit the form it sends off an approval email. How can I get this document attached to the approval email that sends off? Thanks James

james_ledger by Tera Contributor
  • 2982 Views
  • 4 replies
  • 3 helpfuls

User Not Authenticated Issue in Rest call

Hi Team, I am creating outbound Rest for creating the update set record in another system but i am getting the error as below. I have given the required integration roles to that account and also used same credentials to another REST it's working an...

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sri83 by Tera Guru
  • 3322 Views
  • 7 replies
  • 0 helpfuls

Resolved! ACL for sc_task Additional Comments

Hi all, Would anyone happen to know the ACL that governs sc_task.additional comments (or is this sc_task.comments) Generally the team only have work notes which is fine, but there are some Catalog Tasks I've created where I want comments to be availa...

Resolved! Broken Images in Email Notification

Hello All, The image added to notification body does not display when a notification is received by users. How do i troubleshoot or fix the issue.   Thank you.

Bruce11 by Giga Expert
  • 6078 Views
  • 7 replies
  • 4 helpfuls

Resolved! Using tab in 2 column variable layout on order guide

Hi guys,We have encountered a little issue and are looking for a possible way around it.I have created an order guide and added a variable set I have created.The variable set contains 2 columns with the users personal data.If I tab on the keyboard it...

germc by Giga Expert
  • 2872 Views
  • 4 replies
  • 2 helpfuls

Resolved! Docusign integration

How to implement docusign integration with servicenow please help.

Mahesh6 by Kilo Contributor
  • 1592 Views
  • 3 replies
  • 2 helpfuls

Generic Request form

We have a very immature ServiceCatalog, but we wish to let the ServiceDesk transition INC records into Requests that may take longer to fulfill or resolve - Is there any risk to developing a generic request form that the INC data would waterfall to a...

nlaskey by Kilo Contributor
  • 3873 Views
  • 4 replies
  • 4 helpfuls

Resolved! Creating known error from a problem

How does one create a known error article from a problem?It says in the design guide "Click the Create known error article related link to create a known error article from a problem".However there is no related link for creating a known error in my ...

Zalina1 by Giga Contributor
  • 5730 Views
  • 3 replies
  • 3 helpfuls

Add "forgot Password" to login Page

Hello All, We are missing the "Forgot Password or Reset Password" link from the login page. Where can i look to re-add it? Thank you.

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Bruce11 by Giga Expert
  • 1352 Views
  • 3 replies
  • 0 helpfuls

Cancelling Change request in Bulk

Dear All, We need to cancel some old CR's in bulk. And we can not update the same from list view as security does not allow us to do so.  Could you please let us know if there is any alternative?   Thanks, Shashank

Shashank24 by Kilo Explorer
  • 1468 Views
  • 1 replies
  • 1 helpfuls