SLA for the Problem task table
What is the difference between creating sla for "problem" table and creating sla for "problem_task" table? Which sla really shows in the problem "related list"? and why?
Forum Posts
Resolved! Can I use Glide Record on Script of Catalog UI Policy?
Can I use Glide Record on Script of Catalog UI Policy? I was instructed not to use Glide Record, but to use Glide Ajax on Catalog Client Script. (Unable to get table record) I want to know the division of GlideRecord and GlideAjax.
Not Authorized error when creating standard change with no standard changes available
When there are no standard changes in the system yet, and an itil user clicks on Change>Create New>Standard Change, they get a "Not Authorized" message. When someone with the admin role does the same thing, they see an empty catalog. When a standard...
Create a button inside email notification by clicking on that button i should be taken to the particular record.
Hi All, I have created a custom table. and the requirement is if i submit the record in that custom table, a notification should be triggered and when i open that notification it should have a button named "take me to the record" when i click on that...
Expand and Collapse of container in Service Portal
Hi, I am trying achieve the below functionality of expand and collapse functionality of variables, can anyone please suggest how it is possible through widget. Thanks!
"Next" button is not working for particular item in a order guide in Service Portal
Hi, In a order guide 6 items is there. And this order guide is linked to the service portal. All items in a Order Guide is working fine in instance. In Service Portal other 5 items working fine. I am able to submit that 5 items in Service Portal ...
Resolved! Populate incident description with record producer variables
Hello, I am looking to populate incident description based on the variable selected from the record producer. Currently, the script is working as it should but because I have several select box type variables for zone, I am not able to get others to ...
Resolved! How can I use Markdown text in "Change Request" - "Implementation plan" text area
I want to use Markdown text in text areas in Planning section of a Change Request. How can I styled text in these text areas?
Resolved! Dynamic reference qualifier for variables of Service Catalog
I would like to use dynamic reference qualifier for variables of Service Catalog. I create script in System definition > Script Includes. I can use the script as dynamic reference qualifier for column of Form. But I can't for variables of Service Cat...
Resolved! Can any one explain how to call script include from business rule. please explain the differences between ondemand /classless , extend an exising class and define a new class.
Hi All, Can any one explain how to call script include from business rule. please explain the differences between ondemand /classless , extend an exising class and define a new class.
I want to Create a report which shows 'Incidents assigned to me' and add it to your homepage Add critical incidents report on home page
Hi, I want to Create a report which shows 'Incidents assigned to me' and add it to your homepage Add critical incidents report on home page. Thanks in advance, Regards,
Resolved! Clear a record producer variable based on value of another variable
Hi All, I have two record producer variables 1. week_day / Type is checkbox 2. screened_date / Type is Date The use case is when week_day is checked, screened_date should clear out (this is if a value has already been entered) and should not display ...
Change Management Blackout Schedules and Dealing with Exceptions
Hello, Investigating the usage of Blackout Schedules. Once we have those in place, I would be interested in hearing what others are doing when there is an "exception". Example: Our Blackout Schedule may exclude Production Changes from taking place du...
Resolved! Create an Incident after clicking "ok" button in pop up window
I have a requirement to create a new Incident by clicking on UI Action "Create Incident" from RITM form. While clicking on "Create Incident", a pop up opens and prompt the user to enter the comment and click OK. After clicking OK the new Incident has...
When Outage and Announcements are generated off of an incident record the time stamp is different.
So in our environment when an incident is promoted to major incident an outage record is created when the outage begins as well announcement record to post on the Service Portal. We have recently noticed that the major incident time stamp is differ...
