Resolved! Cancellation of CR
This issue is randomly observed. State of Chnage request is incorrectly reflecting as “Closed” in place of “Cancelled”. in 20% of cases we have seen user trying to cancel but CR is Closed
Forum Posts
Resolved! Date calculation - Add 30 days.
Hi All, I am sending a notification to the approver once the request is submitted. Body of the notification will be Kindly approve the request which created on "Date 1" by "Abel Tuter". You have to approve/decline the request before "Date 1 +30". I...
Resolved! How to get current catalog item into reference qualifier ?
Hi all, Is there a way to get a current catalog item into reference qualifier of variable ? I tried current.sys_id, current.sc_cat_item.sys_id, g_form.getParameter("sys_id") but got no luck.
Resolved! Flow designer - wait for condition - relative time
Hello, I created this basic flow using flow designer. The flow has two "wait for condition", but I can't get any of the two working. STEP 5 I must wait 48 hours before I create the 1st task (in this example I put 5 minutes for testing purpose), bu...
How to make attachment mandatory on 'File Attachment' type field?
Hello experts, I have a requirement where we need attachment to be mandatory for the creation/submission of a record- but on a 'File Attachment' type field. I could achieve this using a before insert business rule for the Attachment icon on the banne...
Resolved! OAuth - client id/secret
Hi there,I have been asked to allow a third party company to create Incidents on our ServiceNow instance via an automated site, so I have created for them a user account and password with ITIL role, however they are asking for our "client ID" and "cl...
How to create properties pages?
Hi Team,Can any one help me how to create a page like email properties where i can allow the admin to set some properties for my custom APP. Thanks.I checked Ui pages seems the design of the email_properties.do is not located there ? How do we develo...
Resolved! How to show the related Business Service of a configuration item in change
I have a request to display the related business services of any configuration item listed on the change form. I am trying to create a relationship to display this information but it returns all business services in the cmdb and not just the ones tha...
Resolved! How do we update contents of the CAB Meeting Notes?
We're using the CAB Workbench and sending out Meeting Notes after the meeting is complete. We've received a request to update the content of the Meeting Notes to include some additional information. I've checked and am not able to find where the da...
Resolved! What is triggering SLA Result calculation?
What is triggering the SLA Result calculation?What I've found is that there is a Script Include named SLAResultSummarizer but I can't find what is triggering this Script Include.Anyone has an idea what is causing the SLA Result to be calculated (in t...
No Flow Variable Support for Subflows in Flow Designer?
Hi all I may need a little help from the community / ServiceNow on the Flow for Service Catalog Plugin: I use the Service Catalog Flow trigger to be able to build flows for request fulfillment. When selected, this gives me access to the "Manage Flow ...
Resolved! How to translate custom field on the service portal?
I'm trying to translate some fields for multiple languages, more specific this field and the text below it (for example I set the language to French but it's the same in any other language besides English): As you can see on the screenshot I have en...
In which condition we use setPreference method? Why?
Any example of setPrefernce() method? Any help will be appreciated. Thanks
Resolved! Copying task comments to RITM without sending duplicate emails, or displaying task comments in Service Portal?.
We have notifications setup to email the requested_for user whenever a comment is added either at the RITM OR task level. The issue I'm running into is... when the fulfiller adds comments into a task, or the end-user replies to these comments within ...
CI Reference Qualifier on Incident Form
I am not seeing the CIs I expect on the Incident form when I click the lookup icon next to the Configuration Item field, and I may want to change it. The current advanced reference qualifier (OOB) is set as below. I am having trouble interpreting it...
