What is impersonate user and how it's work?

[Chetan19]

I am new to the service now, What is impersonate user and how it's work.?

[Veer MS · Accepted solution]

Hi, Chetan,

Administrators can impersonate other authenticated users for testing purposes and view impersonation logs. The impersonation option is not visible in the mobile view of the platform.

When impersonating another user, the administrator has access to exactly what that user can access in the system, including the same menus and modules. The instance records anything the administrator does while impersonating another user as having been done by that user.

Impersonating a user is not supported for mobile phones. For most mobile phones, however, it is possible to impersonate a user by switching to standard view, performing the impersonation, and switching back to mobile view. Some mobile devices may have problems rendering the Impersonation dialog.

Use this feature to test what different users can do in the system and to perform actions for them if needed.

For more information refer the below link.

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/users-and-groups/concept/c_ImpersonateAUser.html

Please mark it as correct or helpful if this helps you.

Thanks

Veer