Ryan Zulli
ServiceNow Employee
ServiceNow Employee

Use case/Context ::

  • To enable the enduser to run the installed software policy onDemand - not having to wait the default 24hrs.
  • Standalone Installed Software policy created to avoid grabbing large payloads each time Enhanced Discovery policy was run.

Issue ::

  • At the initial ACC agent deployment :
    • ACC-V plugin configured, collect host discovery (enhanced discovery policy) runs
      • software installed policy is set to run every 24hrs
      • users have to modify policy schedule to retrieve installed software quicker

Whats Included ::

  • The included update set contains a new UI Action and Script Include (Collect Software Installed / RunInstalledSoftwareCheck). Special thanks to @Severin Launiau for working with me on this effort!
    • UI Action located on Agent record ::

RyanZulli_0-1690379529007.png

  • Check Recent ECC Queues to ensure the policy has triggered ::

 

RyanZulli_1-1690379739531.png

 

Notes ::

  • Some of the values are hardcoded - feel free to make/modify to fit your usecase

 

Comments
Harini17
Tera Expert

Line number 22 on the script include is hardcoded. Is this something we need to change and pass the value dynamically?

Version history
Last update:
‎07-26-2023 08:24 AM
Updated by: