Cloud Management Platform (CMP) Known issues and PRBs Landing Page

[SriniK]

Please refer below article for all the known issues and PRBs for CMP.

ServiceNow Cloud Management Landing Page: https://hi.service-now.com/kb_view.do?sysparm_article=KB0749555

Also, please suggest if needed to add any other information for your visibility.

Regards

SriniK

[BhupeshG]

Very useful.

One question though . IS ITSM a must before we can use SeriviceNOw CMP ? Can we use Servicenow cmp as a standalone product. ?

[Piyush Dhoke2]

Hi Sri,

I am facing some issues while Testing the credentials of Linux Host via SSH.

Using the same credentials I am able to access via putty & telnet is also working fine for the host.

Can you please provide your inputs on it.

Thanks & Reagrds,

Piyush Dhoke

[SriniK]

Hi Piyush.

The error is related to the MID server unable to reach a host with SSH port which may not be related to the Cloud Management.

Please try to perform the below and share the results.

1) Login to the MID server Host

2) Open the Command Line and execute "ssh <IP of the host> 22" 

3) If the Ponit 2 command is successful, then there is an issue with Shazzam identification

4) If the Ponit 2 command is not Successful, there might be issues with the Firewalls or Security restrictions in the environment.

Regards

SriniK

[Piyush Dhoke2]

Hi Sri,

I have checked the above command & giving below error:

[administrator@x.x.x.x: Permission denied (publickey).]

This might be due to publicKey not provided properly.

But I have checked in my destination Server & seen below configuration with this command:

[nmap --script ssh2-enum-algos -sV -Pn 22 x.x.x.x]

So where should I make such configuration, in MID server Host?

OR

Does ServiceNow not support such algorithm?

As per KB article I can see below supported algorithms: [KB0829950]

Servicenow SNCSSH supports the following ciphers/MAC/Kex listed below.

- Key Exchange Algorithms: diffie-hellman-group-exchange-sha1, diffie-hellman-group14-sha1, diffie-hellman-group-exchange-sha256, diffie-hellman-group1-sha1
- Signature Algorithms: ssh-dss, ssh-rsa
- Client-to-Server Cipher Algorithms: aes128-ctr, aes192-ctr, aes256-ctr, 3des-ctr, aes128-cbc, aes192-cbc, aes256-cbc, 3des-cbc, none
- Client-to-Server MAC Algorithms: hmac-sha1, hmac-sha1-96, hmac-sha2-256, hmac-sha2-512, hmac-md5, hmac-md5-96
- Client-to-Server Compression Algorithms: none

Currently SNCSSH does not support the below "KexAlgorithms" 
KexAlgorithms curve25519-sha256,ecdh-sha2-nistp521,ecdh-sha2-nistp384,ecdh-sha2-nistp256,diffie-hellman-group14-sha256,diffie-hellman-group16-sha512

Please have a look & suggest solution to it.

Thanks & Regards,

Piyush Dhoke