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Mitali Sahoo
ServiceNow Employee

Issue: Running processes are not stored on certain Windows Servers

Root-cause:

This is mostly caused because of the XML formatting issue.
In the ECC Queue input record of "Windows - Application Dependency Mapping", you would notice that the HTML encode is not decoded.
(like <Name>System Idle Process<...)
This can occur due to some invalid characters returned from the commands used in "Windows - Application Dependency Mapping" probe.
Most of the scenario involved 'CommandLine' information of some running process, due to which the processing of the output didn't work out.

Resolution:

For workaround, you can mark WMI Field 'Win32_Process.CommandLine's active status to 'false' in 'Windows - Active Processes' probe. This will not be fetched, and so the unformatted data will not come.

Version history
Last update:
‎07-04-2021 11:15 PM
Updated by: